Business Analyst

Business Analyst/ Journey Mapping

Fort Worth, TX

Hybrid onsite requirement

Must be onsite Tuesday, Wednesday, and Thursday

Key Responsibilities

• Facilitate workshops with business and technology stakeholders to understand current and future-state client journeys
• Develop journey maps, service blueprints, process maps, and impact assessments
• Support business architects in evaluating value streams, organizational maturity, and operating model improvements
• Analyze end-to-end client experiences and identify opportunities for optimization
• Collaborate with UX, Business Architecture, and Intelligent Automation teams
• Work across multiple stakeholder groups to align priorities and improve business processes
• Support initiatives involving process mining, task mining, automation opportunities, and AI-enabled process improvements
• Translate discovery findings into actionable recommendations and operational improvements
• Assist with roadmap development and future-state planning

Required Experience

• 5+ years of Business Analysis experience
• Strong workshop facilitation and stakeholder management skills
• Experience creating:
  • Journey Maps
  • Service Blueprints
  • Process Flows
  • Swim Lane Diagrams
  • Impact Assessments
• Ability to communicate effectively with leadership and executive stakeholders
• Experience working across multiple business units and functional teams
• Strong analytical, communication, and problem-solving skills

Preferred Experience

• Business Architecture exposure
• Value Stream Mapping
• Customer/Client Journey Design
• Service Design methodologies
• UX research or customer experience initiatives
• Process mining or task mining experience
• AI, Intelligent Automation, or Digital Worker initiatives
• Financial Services, Wealth Management, Banking, or Brokerage experience