Medical Billing Specialist (Hybrid/Remote)

Medical Billing Specialist

Shoreview, MN

Life Link III is a premier, nationally recognized air medical transport company, known for our clinical excellence, superior aviation program and reliable response in providing care to critically ill or injured patients. Our priority is to do everything possible to give every patient their best chance for the best possible outcome - demonstrated by our unwavering commitment to providing the highest level of care to our patients while on board safe, state-of-the-art aircraft. We continually focus on innovation and work to put cutting-edge technology and education in the hands of our flight medical crew, pilots, mechanics, operational control specialists and communication specialists so we can provide uncompromising care to the communities we serve. We do this work while living out our core values of safety, customer focus, excellence, integrity, innovation, and collaboration.

As a Medical Billing Specialist, you will play an important role in ensuring accurate billing, regulatory compliance, and timely reimbursement for high-cost transport services. You will support patients through the billing process with empathy and professionalism while collaborating closely with internal teams to maintain operational excellence. In this role, you will support the full medical billing process for complex air medical transport services while serving as a trusted resource for patients, hospitals, and insurance providers.

Billing & Insurance Operations

• Review and audit transport documentation to ensure billing accuracy and compliance
• Verify insurance coverage including Medicare, Medicaid, and commercial payers
• Submit accurate and timely claims for rotor wing, fixed wing, and specialty care transports
• Research and resolve billing discrepancies and missing documentation
• Apply appropriate ICD-10 and transport billing codes
• Maintain accurate patient records and data integrity within billing systems
• Process insurance and patient payments while reconciling adjustments and balances

Patient Advocacy & Customer Support

• Serve as a primary point of contact for patient billing questions and financial support
• Help patients understand insurance coverage, deductibles, co-insurance, and payment responsibilities
• Assist with hardship waivers, charity care, payment plans, and appeals processes
• Provide compassionate customer service during stressful recovery periods
• Negotiate balances within approved company guidelines

Team Collaboration & Operational Support

• Collaborate with the billing team to meet departmental goals and service standards
• Cross-train and provide team support as needed
• Participate in audits, process improvements, and special projects
• Maintain confidentiality and compliance with HIPAA and regulatory requirements
• Represent the mission, values, and professionalism of Life Link III in every interaction

Your Qualifications

• Minimum of 3 years of healthcare billing experience, including insurance verification and diagnosis coding
• Experience using ICD-10 coding
• Strong understanding of medical terminology and healthcare billing processes
• Experience responding professionally to patient, customer, and payer inquiries
• Excellent communication, customer service, and interpersonal skills
• Strong organizational, prioritization, and time management abilities
• Experience with billing software systems
• Basic proficiency in Microsoft Excel and Microsoft Word
• Understanding of HIPAA and confidentiality requirements
• High school diploma or GED required

Preferred Qualifications

• Associate's or Bachelor's degree preferred
• Billing or Coding Certifications preferred (CAC, CADS, CPC, CPB, or CEDC)
• Experience in complex healthcare or emergency services billing environments
• Familiarity with insurance appeals and payer follow-up processes
• Experience coordinating payment plans and negotiating patient balances

What We Offer

• Base Pay Rate: $26.96 - $32.35 per hour, based on experience
• Health, Dental, and Vision insurance coverage starting the first of the month following date of hire
• Health Savings Account (HSA) with employer match
• 401k with employer match fully vested
• Generous paid leave and paid time off to foster work/life balance
• Life, disability, critical illness, and accident insurance
• Tuition/Training reimbursement program

We are dedicated to making a difference. Our mission-driven culture fosters innovation, collaboration, and professional growth. You'll work alongside passionate professionals in a CAMTS accredited, award-winning program that is committed to improving patient outcomes all while advancing your career in a supportive environment.

Must perform work in the manner prescribed by documented work process in order to ensure compliance with all rules and regulations, accreditation standards and laws that apply, specifically work processes that involve billing practices, for avoiding activities that constitute fraud and abuse.

Life Link III does not sponsor employment visas of any kind. As a pre-condition of employment, all applicants must be authorized to work in the United States.

Life Link III is committed to creating an inclusive workplace where all individuals are treated with respect and dignity. We are an Equal Employment Opportunity (EEO) employer and believe in providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, veteran status, marital or family status, status with regard to public assistance, or any other characteristic protected by federal, state, or local laws. Our commitment to an equitable workplace extends to all aspects of employment, including recruitment, hiring, promotions, transfers, training, working conditions, compensation, benefits, and termination. We are dedicated to maintaining a workplace that is free of discrimination, harassment, and retaliation, and where all individuals can thrive professionally.

If you require any accommodations to apply or participate in our hiring process, please contact the Life Link III Human Resources team.