Shift Manager

DND Groups is a privately held franchise management company and home to more than 62 quick services restaurants nationwide. Proudly representing 5 internationally recognised brands; Dairy Queen, Noodles & Co., Paris Baguette, Taco Johns, and Zaxby's. DND Group was recently named one of the Top 200 Restaurant Groups by Nation's Restaurant. As a team we are eager to bring aboard a motivated individual eager to further develop their leadership skills by supporting our general manger and assistant manager as a shift manager at our Dairy Queen.

Responsibilities

• Assistant Management in executing specific aspects of the restaurant operations during scheduled shifts.
• Build a strong relationship with your crew members that fosters a positive environment for learning and team work.
• Assist the general manager and assistant manager with training and coaching of crew members to build a highly skilled and productive team.
• Model Dairy Queen and DND Group policies for your crew. Encourage your team to come together to surpass expectations in; service, performance and safety.
• Exceed guest expectations by providing; high quality of service, a clean environment, and warm friendly atmosphere. Build relationships with customers, particularly regular or preferred patrons. 
• Accept direction from the Assistant Manager, General Manager, District Manager, Director of Operations and the VP of Operations.
• Handle routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer leaves happy.
• Understands the importance of speed of service and resolving bottlenecks in workflow. 
• Ensure that the restaurant is adequately organised and staffed through proper task assignments and break rotation during both peak and non-peak periods.

Qualifications / Skills

• High School diploma or equivalent required.
• Minimum 6+ months of high volume quick service restaurant experience required. The ability to move, perform and respond quickly under pressure and for long periods of time is essential. 
• Ability to perform the functions of each crew position, including; customer service, product preparation, cash accountability, drive-thru and back-line food preparation.
• Possesses the leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
• Strong knowledge and application of safe food handling practices.
• ServSafe® certified or approved equivalent.
• Strong hospitality and customer service skills.
• Ability to work in and out of different temperature ranges, stand for long periods of time, work around possible allergens, and lift up to 50 pounds. 

EOE AA M/F/Veteran/Disability

DND Groups (“DND”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. DND is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. DND is an at-will employer.

Diversity Commitment

DND is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.

We are the best when we connect, recognise & respect our differences through our values of engagement, growth, and collaboration!