Technical Support Analyst

Position:

Compensation:

Location:

Inceed has partnered with a great company to help find a skilled Technical Support Analyst to join their team!

This is a fantastic opportunity to step into a hands-on technical support role where you'll help keep a fast-paced, regulated technology environment running smoothly. You'll work across end-user support, systems administration, and operational troubleshooting, with plenty of room to grow, contribute ideas, and make a meaningful impact from day one.

Key Responsibilities & Duties:

• Provide technical support across endpoints, servers, printers, and peripherals
• Troubleshoot gaming, network, and business systems issues
• Administer Microsoft 365, Active Directory, Intune, and MFA
• Manage mobile devices, applications, and service desk tickets
• Support telephony and video conferencing systems
• Create and update technical documentation and SOPs
• Assist with automation, scripting, and configuration changes
• Own issues through resolution and communicate progress clearly
• Support projects and identify process improvement opportunities
• Participate in an on-call rotation for routine support needs

Required Qualifications & Experience:

• Experience in technical support or systems administration
• Working knowledge of Active Directory and Microsoft 365
• Understanding of DNS and general networking concepts
• Ability to troubleshoot hardware, software, and user issues
• Strong written and verbal communication skills
• Ability to work onsite in a fast-paced environment
• Organized approach to ticketing, documentation, and follow-through
• Ability to pass required background and drug screenings
• Ability to obtain required gaming licensing

Nice to Have Skills & Experience:

• CompTIA A+ certification
• CompTIA Network+ certification
• Experience with AI tools or related personal projects
• Exposure to scripting or automation
• Experience supporting regulated or enterprise environments

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• Onsite schedule, Monday through Friday, 8:00 AM to 4:00 PM
• This position requires a drug test and background check 
• Requires successful completion of licensing and compliance requirements

If you are interested in learning more about the Technical Support Analyst opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.