Manager, Inside Sales

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock , TPG (The Rise Fund) , SoftBank, Glynn Capital , NewView Capital, USVP, Wing, Uncork, and more. About the role As Manager of Inside Sales at Human Interest, your primary responsibility will be to coach and develop a high-performing team. The team is responsible for engaging new partners for lead generation of small businesses to become part of the fastest-growing 401(k) company in the world. They will manage a comprehensive sales funnel, requiring mastery in both acquiring net new partners and cultivating ongoing relationships to ensure a continual flow of leads through their pipeline. The team will look to your guidance and mentorship to help enable their success. You’re the right fit for this role if you are passionate about accelerating revenue, comfortable rolling up your sleeves, and have a strong bias to insight-driven action. You should be naturally curious and have the “go deep” mindset. And as we go 24,791 mph, you should be comfortable with change. What you get to do every day Lead a Tech-Enabled Engine: Spearhead a high-velocity inside sales partnership engine designed to scale referral agreements and expand nationwide market reach. Scale Messaging & Sequences: Continuously test and refine persona-aligned outreach sequences and talk tracks to optimize connect rates and meeting conversions. Manage Full-Funnel Execution: Oversee pipeline performance across the entire partner lifecycle, from net-new partner acquisition to ongoing relationship management and AE handoffs. Align Cross-Functionally: Collaborate with Revenue Operations and Partnership leads to establish operational SLAs, refine target list criteria, and streamline automated lead routing. Elevate Rep Competency: Conduct rigorous 1:1 coaching, weekly activity tracking, and bi-weekly call reviews to sharpen value-based pitching, objection handling, and partner negotiations. Drive Data-Backed Forecasting: Maintain rigorous accountability around team performance, providing weekly commit forecasts based on activity volume, lead-to-opportunity conversion, and downstream revenue impact. Optimize Funnel Integrity: Monitor appointment conversion and follow-up cadences to eliminate drop-off, enforcing key operational targets like maintaining an 80% to 90% show rate. Institutionalize Best Practices: Transform high-performing manual prospecting tactics into scalable, automated playbooks as the experimental motion matures. Key metrics include: Team consistently hitting quota (not missing more than two consecutive months) Lead and motivate a team of individuals Ensure minimal drop off for appointments attended, maintaining an 80% to 90% show rate Lead to Opportunity rate Lead to Closed Won rate Performance metrics: Daily activity tracking Partner activity follow up What you bring to the role Bachelor's degree in Business, Marketing, or a related field preferred. Proven experience in a Sales Development Representative, role or a similar sales position. Minimum of 3 years of Sales team management experience Strong understanding of sales processes, lead generation, sales engagement tools (Outreach and Gong) and CRM tools (Salesforce) Technologically savvy; able to pick up new systems and technologies quickly Excellent communication, coaching, and interpersonal skills. A curious mindset and ability to dig into data and understand the reasons behind performance changes. Ability to analyze data, draw insights, and make data-driven decisions. Results-oriented with a track record of exceeding sales targets. Self-motivated and able to work in a fast-paced, dynamic environment. High level of mentorship ability for team members, demonstrated by consistent performance and promotion opportunities, maintaining a high level of professionalism and actionable feedback Stellar record of consistent month-over-month performance, able to meet and exceed monthly sales quotas and targets to help scale organizational success and transparency within team, able to pivot or adapt to new strategies to continue to outpace goals and sales expectations Strong interpersonal, organizational and stakeholder management skills able to present to leadership on results of sales performance; translating team performance into easy-to-understand goals, metrics, and benchmarks, aligning on overall sales leadership vision Experience leveraging data to measure, manage, and optimize activity and productivity, reporting on all aspects of pipeline performance and helping bring recommendations and a strong point-of-view to the marketing team Where you will work Our office in Lindon, Utah Hybrid, in office 3 days per week Why you will love working at Human Interest Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success. Join Human Interest and make a lasting impact by shaping the future of retirement. Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. Customer obsession : We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile. Long-Term Orientation : We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future. Autonomous and Accountable Teams : We trust our team members to take ownership and make smart decisions. We empower you to be your best self! An Escalating Bar for Talent and Performance : We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement. Fundamental Optimism : We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness. Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the US. The base salary for this position spans $80,000 - $85,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary that we offer to a new employee within this range is based on their location within the US, their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall Total Rewards package. This position will also offer a variable target of $85,000. All of our employees are offered a robust suite of physical, financial and mental wellness benefits. Benefits - A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees Top-of-the-line health plans, as well as dental and vision insurance Competitive time off and parental leave Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness Lyra: Enhanced Mental Health Support for Employees and dependents Carrot: Fertility healthcare and family forming benefits Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt Monthly work-from-home stipend; quarterly lifestyle stipend Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie. We’re a great place to work (but don’t take our word for it) Here’s a list of our awards and accolades: Certified as a Great Place To Work® (2023-2025) Fortune Best Place to Work in the Bay Area (2024) Best Places to Work by Built In (2023-2024) America’s Best Startup Employers by Forbes (2020-2022, 2024) A Top Company by Y Combinator (2020-2023) Inc. Fastest Growing Companies (2021) Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement. #J-18808-Ljbffr Human Interest