Collections Manager

Ready to lead a high-performing team and make a direct impact on results? This is an opportunity to take ownership of a collections department, drive performance, and build a strong, accountable team. Auto Acceptance is seeking an experienced Collections Manager who thrives in a fast-paced environment and is passionate about leadership, compliance, and delivering results. If you’re a strong operator who knows how to balance performance with customer experience, this is your chance to step into a high-impact leadership role. Why Work for Auto Acceptance? Lead a critical department with direct impact on company performance Work in a fast-moving environment where your decisions matter Opportunity to build and develop a team Stable organization with strong operational structure Hybrid schedule providing flexibility and work life balance Collections Manager Job Responsibilities Leadership & Department Oversight Manage and drive the overall performance of the Collections Department Monitor, audit, and evaluate collection activity across all accounts Lead team meetings and establish clear goals and expectations Provide coaching, feedback, and performance management for collectors Assist in hiring, onboarding, and developing team members Collections & Account Management Conduct collection calls and assist customers with payment arrangements Review accounts and assess collection effectiveness and call qualityAnalyze daily reports and performance metrics Handle escalated customer concerns and complex account issues Ensure compliance with FDCPA and all applicable regulations Operations & Administrative Duties Perform skip tracing, residence, and employment verification Manage repossessions, including notices, agency coordination, and auctions Oversee payment processing and daily deposits Track GAP claims, warranty claims, and insurance follow ups Coordinate paid in full accounts and title releases Process refunds, vendor invoices, and support accounting functions Team & Collaboration Report delinquency trends and performance insights to leadership Support team members with difficult accounts and problem resolution Maintain accurate records and organized documentation Foster a positive, team-oriented work environment Schedule: Monday – Friday | Hybrid Position Collections Manager Compensation & Benefits Pay Range: $75,000 – $90,000 annually (based on experience and qualifications) In Addition To Competitive Pay, We Offer Employer-subsidized medical and Dental insurance Company Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth Voluntary benefits include Short and Long Term Disability, Critical Illness, Accident, Pet, and supplemental life insurance 401(k) with Company Match Paid Time Off that begins accruing from Day 1 Employee discounts on vehicles, parts, and service Qualifications Collections Manager Qualifications 5+ years of collections experience (auto collections preferred) Previous supervisory or management experience strongly preferred Strong knowledge of collections regulations (FDCPA, right to cure states, etc.) Excellent leadership, communication, and problem-solving skills Ability to analyze data, manage priorities, and drive team performance Comfortable working across multiple systems and platforms High School Diploma or GED required (additional education a plus) Valid driver’s license with acceptable driving record Corporate Hiring Requirements: Must be 18 years or older, have a valid driver’s license, a clean driving record, and be able to pass a background check and drug screening. Ready to Take the Next Step? If you’re ready to lead, drive results, and make a meaningful impact, we want to hear from you. Apply today and take the next step with Auto Acceptance. #J-18808-Ljbffr Gee Automotive Companies