DIGITAL CUSTOMER SERVICE SPECIALIST

Summary:

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time Digital Customer Service Specialist to join our team in Plymouth, MN. This position handles all digital communications with regards to consumer facing emails. Ultimately this will facilitate our ability to recover outstanding debts on client accounts by creating a positive consumer experience while, in many cases, negotiating to satisfy debt quickly and responsibly.

Essential Functions and Duties:

• Communicating with Consumers and 3rd parties by email.
• Ensure that while communicating with consumers and 3rd parties you’re cognizant of which clients have restrictions on the communication.
• Negotiating repayment of debts according to firm/client standards.
• Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions
• Accurately enter data into outbound emails & establishing a tracking system to ensure all emails are responded to (within client standards)
• Review consumer files, keeping confidentiality at the highest level

Required Education & Experience:

• High School Diploma/GED
• 1-2 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required.

Competencies:

• Excellent communication and people skills
• Organized, self-motivated, and goal-oriented
• Ability to manage stressful situations while maintaining composure
• Ability to be confident and engaging as well as polite and compassionate
• Attention to detail and ability to reason and think quickly when negotiating
• Attention to detail with regards to email tracking to ensure each email sent in has an email response.
• Strong working knowledge of MS Office (specifically Outlook and Excel).

Work Environment and Physical Demands:

This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.

All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A.

Wage Disclaimer: The starting wage for this position is $19-$22/hour.

About Us:

The Collection Division of Messerli Kramer, located in Plymouth, Minnesota, is one of most respected law firms in the legal collections industry. Practicing in nine states and supported by nearly 290 employees within our division, we are a leader in our field and large by industry standards. As a well-established firm, we have built a reputation for consistency, reliability, and long-term client partnerships—making us a stable, long-term employer. Our approach is rooted in treating consumers with respect and dignity, working collaboratively to find realistic solutions that help them resolve debt and move forward, while still achieving successful outcomes for our clients. This people-first philosophy is a core part of our culture and something we are proud to stand behind.

Compensation details: 19-22 Hourly Wage

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