Remote Patient Billing Specialist

Remote Patient Billing Specialist

Pride Health is hiring a Remote Patient Billing Specialist to support our client's healthcare facility.

Job Details: Schedule: Mon - Fri 8am - 5pm PST. Location: Remote. Job Type: Contract. Contract Length: 6 months (Possibility of extension or conversion). Pay Range: $20 - $23/hr *Pay offered is based on experience, expertise, credentialing, and education.

Duties:

• Proficient in managing and responding to patient billing inquiries through Epic MyChart in a timely, professional, and customer-focused manner.
• Strong written communication skills with the ability to clearly explain billing statements, account balances, payment options, insurance processing, and financial policies through electronic patient communications.
• Knowledge of Epic EHR/MyChart functionality, including message management, documentation, routing, and follow-up workflows.
• Ability to investigate and resolve patient billing concerns by reviewing accounts, identifying discrepancies, and coordinating with internal departments as needed.
• Skilled in assessing the complexity and urgency of patient inquiries and escalating issues appropriately to supervisors, coding teams, providers, or other departments.
• Strong customer service and conflict resolution skills with the ability to address patient concerns empathetically, professionally, and confidentially.
• Knowledge of HIPAA regulations and the ability to maintain patient privacy and confidentiality in all electronic communications.
• Ability to accurately document patient interactions, billing resolutions, and follow-up actions within the electronic health record and billing systems.
• Strong organizational and time management skills with the ability to prioritize and manage a high volume of MyChart messages while meeting established service-level expectations.
• Working knowledge of insurance benefits, claims processing, patient financial responsibility, payment plans, and revenue cycle operations.
• Ability to collaborate effectively with patients, providers, clinic staff, revenue cycle teams, and insurance representatives to ensure timely resolution of billing issues.
• Proficiency in identifying inquiries that require clinical review and appropriately routing messages according to established workflows and organizational policies.

Requirements:

• High school diploma or equivalent.
• Experience using Epic EHR and MyChart patient portal.
• Minimum of one year of healthcare billing, revenue cycle, patient financial services, or customer service experience.
• Knowledge of medical terminology, insurance regulations, and healthcare reimbursement processes.
• Experience handling patient inquiries through electronic communication platforms.

Pride-Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.