Produce Lead & Customer Experience Associate

Job Summary Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Stocks and rotates products to provide fresh and appealing products. Provides courteous, knowledgeable and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Job Summary Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions. Stocks and rotates products to provide fresh and appealing products. Provides courteous, knowledgeable and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Responsibilities % Of Time

SERVICE: 60%

Creates an environment that enables customers to feel welcome, important and appreciated that will increase customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at shelf product availability, freshness, quality and value. Offers product samples, answers product questions and offers customers assistance in finding or suggesting products. Ensures customer requests and special orders are fulfilled.

LEADERSHIP: 20%

Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Breaks down pallets to prep produce for sales floor, cooler or backroom to set up the team and department for optimal sales and reduction in shrink. Operates department equipment and tools. Adheres to all local, state, and federal laws, and company guidelines.

FINANCIAL: 10%

Maintains inventory/stocking conditions and reports any discrepancies in inventory. Stocks and rotates department produce to ensure freshness and date control. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy.

COMPLIANCE/SAFETY: 10%

Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department. Disclaimer Performs other job-related duties as assigned. Qualifications Required Education Course of Study Preferred Preferred Education Course of Study High School / GED Preferred Required Language(s) Required Language(s) Preferred English Spanish Relevant Experience Supervisory Experience 0 -3 yrs minimum Knowledge, Skills & Abilities Required Must be 18 years of age Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Strong customer service skills. Exceptional interpersonal, motivational and communication skills. Proficient with computer applications used for online training. High standard of integrity and reliability Environmental Factors Environmental Factors Retail - Produce: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 10 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts Department Specific Required Equipment: general hardware tools such as a ladder, pliers, wire cutters, floral equipment including helium tank, cutting implements, heat shrink dryer, Ice machine, shovel, produce equipment including watering machine, pineapple corer, various knives, wrapping equipment Preferred Equipment: baler/compactor, box cutter Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs. Travel Percent & Overnight Travel Percent Overnight Occasional No Shift(s) Varied shifts. #J-18808-Ljbffr The Winn-Dixie Company