Store Manager

Overall Job Summary

The Store Manager is responsible for managing all operational and team member aspects of a specialty retail farm and ranch store. Primary duties include delivering a Legendary Customer Experience, driving sales and profit, building and coaching the team, and leading execution of company standards. The Store Manager is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.

Essential Duties and Responsibilities (Min 5%)

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Drive sales and profit. This includes driving top line sales, developing and modeling behaviors to support a culture of service, executing merchandising initiatives, expense control, profit/loss management, as well as protecting company assets and reducing shrink by adhering to loss prevention standards.
• Communicate individual store needs, market differences and merchandise assortment opportunities to the leadership team.
• Build and coach the store team. This includes hiring/staffing decisions, retention, managing the schedule and payroll, support and deliver training including product knowledge development, and encouragement of continuous learning. It also includes investing in your Team Members’ success, coaching them to get to the next level, and succession planning. Finally, it includes Team Member performance reviews and counseling, and providing daily actionable feedback.
• Create and foster a welcoming environment and sense of belonging in the Store. Ensure that the power of diversity, equity and inclusion is experienced everyday across our Team Members, Customers, Suppliers and Communities. Ensure Team Members mirror the communities the Store serves. Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking.
• Lead execution of Tractor Supply Company standards. This includes Legendary Service (GURA), store presentation standards/processes, inventory management, freight movement, pricing/promotional activities, loss prevention, procedural audit compliance, as well as planning and delegation of daily tasks.
• The Store Manager is required to perform a combination of the following duties during their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every Store Manager be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
  • Ensure the customer has a Legendary shopping experience that differentiates from the competition.
  • Handle and resolve customer complaints/issues and ensure the customer has a positive shopping experience.
  • Coach and develop your Team.
  • Champion the Customer Experience in the store and execute the role of the GURA Sales Leader.
  • Perform opening and closing procedures.
  • Transport and make deposits to the bank.
  • Operate cash register/computer.
  • Supervise cash handling procedures.
  • Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
  • Ensure Store meets licensing requirements including completion of training, testing and certifications.
• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
  
  
  

Required Qualifications

Experience : Minimum of two years retail leadership experience is required. Farming, ranching, pet/equine, or welding knowledge is strongly preferred. Profit/Loss, scheduling, shrink control, payroll management, staffing, hiring, supervising and counseling experience is preferred. Must be 18 years of age or older and possess a valid driver’s license.

Education : High School diploma or the equivalent is required. Bachelor’s degree in Business Administration or related field preferred. Regardless of education level, you must be able to read, write and count accurately.

Preferred knowledge, skills or abilities

⦁ Ability to perform and execute principle responsibilities of Team Members.
⦁ Ability to communicate effectively with team members and customers.
⦁ Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Working environment is favorable, generally working inside with moderate noise.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hours
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines

Physical Requirements

• This position is non-sedentary.
• Being visible, accessible to and communicate with team members throughout the store is essential, as is the ability to train and cover for team members to fulfill customer service needs.
• It is essential that FAST Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
• Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper MHE (e.g. pallet jack, forklift, etc.)
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18).
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information / merchandise through the point-of-sale system.
• Ability to handle and be in contact with birds/poultry.
• Ability to successfully complete all required training.
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.
• Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18).
• Ability to successfully complete training and certification for various business needs.

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.