Project Coordination Manager

AAA Service Job Post

Since 1983, AAA Service has been a trusted provider of Plumbing, HVAC, Electrical, and Sewer & Drain services throughout the Denver Metro area. Our success is built on great people, quality workmanship, and an exceptional customer experience. We're proud to offer a team-focused environment where employees are supported, recognized, and given opportunities to grow their careers.

Lead the project coordination function from sold estimate through verified project closeout. Ensure customers receive the work and commitments they were promised, payment is collected, permits and rebates are resolved, and project profitability is accurately documented. Installation completion alone does not constitute project completion.

This manager owns coordination, verification, and follow-through, leads assigned project coordination staff, and holds cross-functional owners accountable to deadlines. Department leaders retain responsibility for the quality and accuracy of their work; finance validates financial items; management approves final project closure.

Responsibilities:

• Lead, train, and hold Project Coordinators accountable for project execution, customer communication, documentation, collections, and escalation standards.
• Oversee projects from sold job through final closeout, ensuring every open item has a clear owner, next step, and deadline.
• Verify installation readiness, including scope, pricing, equipment, materials, scheduling, permits, utilities, financing, and customer expectations before releasing projects.
• Monitor project profitability, job costing, gross profit, collections, funding, discounts, and change orders in partnership with Finance and management.
• Ensure customers receive timely communication before, during, and after installation, with concerns and delays escalated promptly.
• Verify installation completion, required documentation, photos, testing, customer follow-up, and corrective work before project closeout.
• Oversee permits, inspections, utility coordination, and applicable rebate requirements through completion.
• Maintain accurate project records and ensure company systems reflect current project status, decisions, and outstanding items.
• Conduct daily project reviews and weekly audits to identify trends, resolve deficiencies, and improve processes.
• Partner across Sales, Operations, Finance, Field Leadership, and Customer Service to resolve issues and deliver a seamless customer experience.
• Hold projects from release or closeout when required documentation, approvals, payment, inspections, or other prerequisites are incomplete.
• Track key performance measures, including customer satisfaction, collections, permit closure, inspection results, callbacks, gross profit, and project completion.

Requirements:

• Experience coordinating residential home-service installations or similar projects, including leading and holding teams accountable.
• Knowledge of scheduling, permits, inspections, financing, collections, rebates, and job-cost processes.
• Proficiency with field-service/project management systems and spreadsheets, with strong documentation and follow-through.
• Strong communication, problem-solving, and conflict-resolution skills across customers and internal teams.
• Highly organized, detail-oriented, and accountable with a strong sense of urgency and ownership.