Customer Service Representative

Customer Service Representative

This position is responsible for acting as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Key Responsibilities

• Provide the highest level of customer service to clients, vendors, and service providers.
• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client set up and/or inquires.
• Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
• Assist clients with import/export clearance of goods through the applicable border.
• Follow up with client inquiries pertaining to shipment status in a prompt, efficient and professional manner.
• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
• Identify and address opportunity areas to meet customer demands.
• Other duties as assigned.

Leadership Responsibilities

• N/A

Job Details

Reports to Team Leader - Permanent - Operations

Full-time/Part-time - USA - Remote

Required Qualifications and Experience

• High School Diploma or equivalent.
• CCS Designation (US NB and CND only).
• Minimum 2 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade Business knowledge (US SB, MX only).
• Bilingual in Spanish/English (US SB only).

Physical Demands

• Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement.
• Occasionally must carry/lift loads of up to 15 lbs.

Work Environment

• Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyse.