Program Support Assistant (OA)

Summary The employee serves as a Program Support Assistant (PSA) assigned to Home-Based Primary Care (HBPC) within Geriatrics and Extended Care (GEC). The position provides comprehensive administrative and technical support to HBPC and Homemaker/Home Health Aide (H/HHA) programs, which deliver interdisciplinary healthcare services to Veterans in their homes. Responsibilities The Program Support Assistant Duties Include but not limited to: The employee performs a full range of administrative and technical functions in support of HBPC and H/HHA program operations. Responsibilities include processing admissions and discharges, managing referrals, coordinating patient services, and supporting the overall delivery of in-home care services. Maintains and manages HBPC program data systems by collecting, tracking, correcting, and reporting data. Assists in analyzing program data and supports leadership in identifying opportunities to improve program performance and efficiency. Provides administrative support to HBPC leadership and interdisciplinary team members by coordinating services, assisting with documentation processes, and supporting program implementation. Exercises independent judgment in managing workload, prioritizing tasks, and resolving administrative issues that arise in daily operations. Coordinates with community agencies to initiate services, ensuring appropriate procedures are followed. Provides guidance to agencies regarding billing processes, service duration, documentation requirements, and program expectations. Supports continuity of care by ensuring timely and accurate completion of administrative actions. Serves as a primary point of contact for Veterans, caregivers, HBPC staff, medical center personnel, and external community agencies. Responds to inquiries, provides program information, and facilitates communication to support coordination of care. Acts as a liaison between HBPC and other services within the VA medical center, as well as external healthcare organizations and agencies. Receives and processes referrals, assists with resolving issues, and ensures effective communication across all parties involved in patient care. Exercises tact, diplomacy, and sound judgment when interacting with individuals at all levels, including handling sensitive situations and triaging urgent requests from field clinicians, patients, and caregivers. Performs general clerical and administrative duties necessary to support daily program operations. Responsibilities include managing correspondence, maintainingorganized records, scanning, faxing, and supporting documentation management. Provides support for timekeeping, report preparation, and other administrative requirements. Maintains filing systems and ensures accuracy, confidentiality, and compliance with VA policies and procedures. Assists with operational tasks such as supporting logistics and maintaining program related documentation to ensure efficient office workflow. Complete all other duties assigned. Work Schedule: Monday-Friday 8:00am-4:30pm Position Description Title/PD#: Program Support Assistant (OA)/PD10032A Physical Requirements: The work is partly sedentary, using the computer for most of the day. Some bending and standing is required. Requirements Conditions of Employment You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Upon completion of your probationary period (OR INSERT "trial period"), your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period (OR INSERT "2-year trial period") during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Schedule and review work activities performed in an office, including reporting and record keeping. Utilize a range of software applications (i.e., Word, Excel, Outlook, etc.) to prepare correspondence. Receive incoming calls from patients, clients, staff, and others in need of information. Perform office computer utilizing multiple programs to complete documentation. Gather and analyze data for program use, communication with all people involved with the programs at a local level. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.