Claims Manager, Auto and General Liability

This role can be based out of one of the following AXA XL Office Locations: Exton, PA | Hartford, CT | Atlanta, GA | Dallas, TX | Chicago, IL As Claims Manager, Environmental P&C, you will play a critical role in leading a team responsible for complex environmental, auto/transportation, and general liability claims. You will serve as a subject matter expert and collaborate with Claims colleagues, Underwriting, Actuarial, Legal, and external partners to deliver specialized claims service and effective business outcomes. This position reports to the Head of Primary Casualty Claims, Americas and will partner closely with leadership to advance claim-handling strategy, operational effectiveness, and best practices. You will manage and develop a team of claims professionals, ensuring disciplined technical claim handling, exceptional customer service, effective business segment support, and a performance culture focused on accountability and continuous improvement. What You’ll Be Doing What will your essential responsibilities include? Lead and manage a team of Environmental P&C claims professionals responsible for complex and high-exposure environmental, auto/transportation, and general liability claims, including bodily injury, property damage, commercial auto, litigation, and related exposures. Oversee coverage analysis, investigation, liability and exposure evaluation, reserving, litigation strategy, negotiation, and resolution in accordance with AXA XL’s Global Claims Handling Principles, service standards, and applicable regulations. Provide technical guidance and oversight on complex coverage matters and coverage litigation, partnering with Claims Legal and internal and external counsel to achieve effective and cost-efficient outcomes. Manage claim audits and ensure Financial Internal Controls compliance across the team, reinforcing consistent execution, file quality, and adherence to established claim-handling standards. Use claims data and analytics to identify and communicate emerging loss, liability, coverage, and litigation trends to Underwriting, Actuarial, and Claims leadership, supporting informed portfolio and business decisions. Collaborate with Underwriting on claim issues, trends, lessons learned, policy and endorsement language, account reviews, renewals, and marketing and business development activities. Deliver excellent customer service to policyholders and brokers and ensure consistent application of high service standards across the team. Establish effective litigation and resolution strategies with claims professionals and counsel, balancing technical quality, timely resolution, expense management, and optimal outcomes for AXA XL and its insureds. Identify strategic and tactical opportunities that can be addressed through technology, process improvement, data, or training; maintain disciplined oversight of vendors and claim expenses. Set clear expectations for each team member, manage performance, coach and develop talent, maintain engagement, and contribute to succession planning and the team’s long‑term capabilities. Partner with Claims leadership and peer managers to support broader Primary Casualty Claims priorities, promote consistency, and share best practices across teams. You will report to the Head of Primary Casualty Claims, Americas. What You Will BRING We’re looking for someone who has these abilities and skills: Technical expertise: Demonstrated background in Property & Casualty claims, including experience handling and/or supervising complex environmental, auto/transportation, and general liability claims. Proven ability to develop claim strategies and negotiate and resolve complex, time‑sensitive matters. Leadership: Demonstrated experience leading claims professionals, developing talent, managing performance, maintaining engagement, and building an accountable, high‑performing team. Analytical judgment: Demonstrated analytical and critical‑thinking skills, sound judgment, and the ability to evaluate complex coverage, liability, damages, litigation, and reserve matters. Initiative and the ability to work without supervision and drive results. Communication: Excellent verbal and written communication, collaboration, presentation, negotiation, and influencing skills. Ability to communicate complex matters clearly to internal and external stakeholders at all levels and to manage multiple priorities effectively in a fast‑paced environment. Claims and regulatory knowledge: Knowledge of insurance coverage principles, multi‑state claim regulations, litigation management, and applicable claim‑handling requirements. Business partnership: Ability to translate claim trends and technical insights into practical recommendations for Underwriting, Actuarial, Legal, and Claims leadership. Client service: Commitment to customer service, with professionalism and diplomacy in interactions with policyholders, brokers, and other external stakeholders. Professional integrity: Impeccable reputation for ethics, integrity, accountability, and the highest standards of professionalism. Education: Bachelor's Degree required Licenses and designations: Applicable state adjuster licenses required. Relevant insurance designations, such as CPCU, AIC, or ARM, preferred. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at Inclusion & Diversi­ty at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far‑reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see Sustainability at AXA XL. The U.S. base salary range for this position is USD 139,300-219,300. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay. At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as an enterprising retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026. #J-18808-Ljbffr AXA XL