Functional Analyst

Job Description Location: Upper Marlboro, MD Experience required: 8 - 25 years Key Responsibilities Platform Support & Administration Assist in day‑to‑day administration of the ServiceNow platform, following TCS and ITIL best practices. Support user and group management, role assignments, and access controls. Help maintain platform hygiene including basic configuration updates, scheduled job checks, and module validations. Operational Support Provide Level 1.5/Level 2 support for ServiceNow-related incidents, service requests, and enhancements. Troubleshoot issues related to forms, UI policies, client scripts, workflows, and catalog items under senior team guidance. Work with development and functional teams to test new releases, patches, and configurations. Configuration Assistance Support configuration of ServiceNow modules such as Incident, Change, Problem, Knowledge, Service Catalog, and CMDB. Assist in preparing update sets and documentation for changes. Reporting & Data Support Create and maintain basic reports, dashboards, and lists used by IT and business teams. Assist in CMDB data updates and attribute maintenance. Collaboration & Process Adherence Follow defined processes for incident, request, and change management. Ensure compliance with quality standards, documentation guidelines, and audit requirements. Required Qualifications Background in IT, SaaS platforms, IT support, or enterprise applications. Mandatory ServiceNow Certified System Administrator (CSA) certification. Basic understanding of ITIL or IT service management concepts. Ability to troubleshoot logically and collaborate with global teams. Strong communication skills and eagerness to learn the ServiceNow ecosystem. Salary Range: $70,000-$80,000 a year Employee Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Job Details Role: Analyst Job Function: Technology Desired Skills: Agile Location: Upper Marlboro, MD (duplicate) Desired Candidate Profile: BACHELOR OF COMPUTER SCIENCE Job ID: 411871 #J-18808-Ljbffr