Client Service Specialist (Property and Casualty)

We are hiring customer service professionals to join our commercial insurance support team. In this role, you will answer questions, help small business owners update their insurance policies, and work closely with local agents.

This is a temp-to-hire opportunity with paid training, mentorship, and opportunities to earn higher pay once hired permanently.

salary: $22 - $25 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities

• Answer incoming calls and emails from business clients and agents about billing, insurance coverage, and policy updates.

• Explain insurance policies in simple terms and help clients solve basic account issues.

• Make outbound calls to current clients to review their current policy, suggest extra coverage options, and look for add-on opportunities.

• Review risk factors for small businesses and approve basic policy changes.

What We Are Looking For

• High school diploma required, college degree is a bonus.

• Prior experience in customer service, call centers, data entry, or insurance is preferred.

• Must obtain a Property and Casualty insurance license within 30 days of starting, which we will pay for.

Compensation and Benefits

• Unlicensed starting pay is $22 per hour.

• Currently licensed starting pay is $25 per hour.

Work Schedule

• Training schedule is Monday through Friday, 8:00 AM to 4:30 PM EST for the first 8 to 9 weeks.

• After training, your shift will be assigned between 10:00 AM and 9:00 PM EST, working roughly 38.75 hours per week.

• Options to pick preferred shifts become available after 6 months based on team tenure.

Skills

• Insurance
• Customer Relations
• Client Service

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.