Live Event Guest Experience Lead

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! EVENT STAFF GUEST SERVICES A Brief Overview Guest Services Staff will act as the primary provider of direct services to guests when they are inside the venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner. Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, VIP areas, and concert area) and provide additional assistance whenever necessary. Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access). Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly. Seat guests and assist ADA patrons. Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings. Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency. Monitor venue during guest arrival and exit to comply with fire department safety regulations. Perform other duties and responsibilities as deemed appropriate by Management and Supervisors. Required Qualifications A minimum education level of: High School Diploma or its equivalency 2-4 years of related work experience Ability to operate sound systems and plan for live production events Working knowledge of standard tools and equipment of the trade Ability to lift, push, and pull at least 50 pounds Ability to maintain effective working relationships Strong listening and verbal communication skills Must have a positive attitude and be team oriented Able to work various hours: nights, weekends, and holidays as required Experience with music industry preferred Pay Scale: $20.00 - $25.00 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits Part-time: This position may be eligible for benefits (ACA qualification). BOX OFFICE ATTENDANT A Brief Overview The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The Box Office Attendant will process ticket orders and collect payments. Job Responsibilities Accurately and efficiently processes orders for and collect payments from guests. Follow cash handling and inventory procedures to ensure security of assets and inventory. Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests. Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed. Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events. Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment. Required Qualifications A minimum education level of: High School Diploma or its equivalency 2-4 years of related work experience Ability to operate lighting systems and plan for live production events Working knowledge of standard tools and equipment of the trade Ability to lift, push, and pull at least 50 pounds Ability to maintain effective working relationships Strong listening and verbal communication skills Able to work various hours: nights, weekends, and holidays as required Must be self-motivated, reliable, and punctual Must have a positive attitude and be team oriented Experience with music industry preferred Pay Scale: $20.00 - $21.00 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits Part-time: This position may be eligible for benefits (ACA qualification). AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description. #J-18808-Ljbffr