Premier Brokerage Associate

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.As a Premier Brokerage Associate at Empower, you will provide exceptional service and support to new and existing clients through inbound telephone interactions. You will assist clients across retail investment products and brokerage account types, resolve account-related inquiries, and leverage your knowledge of Empower's systems and platforms to deliver accurate, efficient, and personalized service.Schedule will vary by time zone.Candidates must be available to work the following Monday - Friday schedule for their location: Eastern Time (ET): 11:30 a.m. - 8:00 p.m. Central Time (CT): 10:30 a.m. - 7:00 p.m. Mountain Time (MT): 9:30 a.m. - 6:00 p.m.What you will doProvide exceptional service and support to Empower's retail customers while effectively explaining concepts in an easy-to-understand mannerAssist clients with trading of Equity, ETF, Mutual Fund, Options and Fixed Income securities in an inbound call center settingManage a wide array of service requests including account opening, asset movement, facilitating trades, and maintenance needs on Empower's retail productsDeliver an efficient and responsive client experience by taking ownership, delivering accurate information and initiate proactive follow up Demonstrate knowledge of Brokerage transaction and regulatory requirements including Corporate Actions, Exchange Rules, Suitability, and Tax Implications Uncover leads and opportunities to hand off to the Retirement Advisor Team and drive new business opportunitiesWhat you will bringActive FINRA Series 7 and Series 63 requiredFINRA fingerprinting required2+ years of customer service experience, preferably in financial services or a high-volume inbound call center environmentKnowledge of equities trading ,fixed income, and optionsWhat will set you apartRetail, IRA and/or 401K customer service, and past brokerage and mutual fund trading experience preferredStrong customer service background, preferably in a high-volume inbound call center environmentFirm understanding of the diverse operational and investment needs of our customersKnowledge of current financial markets and retirement account operationsStrong written, verbal and presentation skillsStrong technological skills and an ability to multi-task across systemsPrior remote work experience preferredLI-RemotePJPW2Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.What we offer youWe offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.Medical, dental, vision and life insuranceRetirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineupTuition reimbursement up to $5,250/yearBusiness-casual environment that includes the option to wear jeansGenerous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar yearPaid volunteer time — 16 hours per calendar yearLeave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.Base Salary Range$50,300.00 - $69,125.00The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.Equal opportunity employer Drug-free workplaceWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.Job Posting End Date at 12:01 am on:10-17-2026Want the latest money news and views shaping how we live, work and play? Stay in the know with The Currency and sign up for Empower's free newsletter.Workplace Flexibility: Remote - Nationwide