Parts Counter Associate

Parts Counter Associate

Lums Chevrolet GMC - McMinnville, OR 97128

Overview

Salary Range $17.00 - $25.00 Hourly Position Type Full Time Education Level Not Specified Travel Percentage Negligible Category Retail

Description

Automotive Parts Counter Associate

Lum's Chevrolet GMC in McMinnville, Oregon is seeking an enthusiastic, community-oriented Automotive Parts Counter Associate to join our dealership's parts team. Staff working the parts counter sell vehicle parts to all customers over-the-counter, through the repair shop or on the phone.

At Lum's Chevrolet GMC we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lum's Chevrolet GMC is critical to our success. We pride ourselves on creating an environment that is very family-friendly.

Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. We make the buying and ownership experience as easy and as enjoyable as possible. Our team is committed to providing our customers with the best vehicle ownership experience from purchase to maintenance and repair. Lum's Chevrolet GMC is committed to giving back to the local community with sponsorships to the Jason Goodding Memorial Fund, Yamhill County Fairgrounds, Cruising McMinnville, See Ya Later Foundation, With Courage, Yamhill Carlton Together Cares, MV Advancements, Willamette Valley Cancer Foundation, McMinnville Chamber, and the Amity Education Foundation, to name a few.

To be successful in our Parts department, top candidates will be fun, loyal, empathetic, professional and personable individuals, with a passion for great customer service.

Automotive Parts Counter Associate Responsibilities:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Assist customers to accessorize their vehicles; makes recommendations for accessorizing dealership showroom vehicles.
• Answers phone calls, providing price quotes and other information.
• Reviews estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the Service Advisor and the customer when special ordered parts have been received.
• Notifies the shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside Sales Representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Other duties as assigned.

Benefits

• Health insurance (Employer currently pays 90% of premium for employee-only base plan; family coverage available)
• Dental insurance
• Vision insurance
• 401k (after one year of full-time employment)
• Generous Employee Discounts
• Paid Time Off/Holidays
• Holiday Savings Plan
• Employee Demo Program
• Employer Donation Matching
• Employee Referral Program
• Paid Training Opportunities
• Fun Work Environment

Salary: $17-25 per hour, starting, with opportunity for additional commission pay after successful training period.

Schedule:

• Full Time
• Day shift, Monday through Friday

Work Location: In person

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Qualifications

Education:

• High school or equivalent (Preferred)

Experience: Customer service: 1 year New Car Dealership parts sales experience: 1 year GM parts sales experience: 1 year (Preferred)