Office Manager

Benefits 401(k) 401(k) matching Health insurance Paid time off Training & development Vision insurance Position Summary Team Olson believes together we can make today better! As the Office Manager you will play a pivotal role in leading all office operations and ensuring timely delivery of all office process functions. This position involves a diverse range of responsibilities, from scheduling and customer service to financial administration, compliance documentation, HR support and other duties as necessary. This role ensures seamless coordination between clients, field teams, and insurance partners, leveraging job mgmt software for all project management, compliance, and documentation tracking. General office duties, such as drafting correspondence, filing, and creating reports are also included within this role. Key Responsibilities Manage office team including Administrative Assistants, Receptionist/Dispatchers, and Accounting AP/AR Administrators. Maintain professional office culture. Develop, recruit, and see to the retention of team personnel, maintaining the Team Olson way. Assist with customer service and management of customer experience. Coordinate franchise interdepartmental communication and activities. Ensure delivery of appropriate training to all office personnel. Monitor National Accounts program certification compliance. Review office Key Performance Metrics (KPM) to meet franchise goals/targets. Complete application process for Vendor programs. Ensure proper certification documentation is submitted to TPA's as required. Manage and maintain local and SERVPRO compliance information for the Storm Program. Manage subcontractor certifications, insurance, and other documentation needs. Submit vendor and subcontractor requests through job management software for centralized tracking and maintain insurance and licensing. Track all vendor approvals and compliance documentation. Ensure approved Subcontractor bills are submitted for processing weekly. Complete daily bookkeeping activities. Monitor federal/state compliance and training completion regarding risk management. Act as the Subject Matter Expert for all office related technology and processes. Complete employee onboarding/offboarding process, interviews, documentation and files, including background checks. Ensure employment file and record accuracy, including insurance and workers comp claims. Facilitate completion of annual reviews. Oversee franchise compensation and staffing plan. Administer payroll and timely completion of payroll allocations. Facilitate and maintain office division annual plan and manage performance. Other Duties as deemed appropriate for the role by Team Olson Leadership. Qualifications Proven ability to oversee multiple tasks simultaneously. Excellent communication, organization, and client service skills. Strong attention to detail, documentation, and compliance accuracy. Effective decision-making and problem-solving skills. Able to work independently and collaboratively. Working knowledge of current business software technologies. Work Environment This position is situated within a professional office setting. While the primary duties of the role are performed in a seated position, some movement throughout the office may be required. Occasional tasks may involve the handling of office supplies, files, or packages, with a maximum weight of 10 pounds. The role necessitates the routine operation of standard office equipment, including computers, telephones, and photocopiers. Reports To MUO Market Leader Direct Reports Administrative Assistants AP/AR Administrators Receptionist/Dispatchers Dotted Line Support MUO Leadership MUO Project Manager Director of Administration Director of Operations Support Executive Administration All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever. #J-18808-Ljbffr