Auto Account Coordinator

Job Description

Job Description

About the Role We're growing and looking for a sharp, dependable Auto Account Coordinator to support our Auto Insurance department. In this role, you will be the backbone of our daily operations, handling client policy updates, managing carrier documentation, and delivering top-tier support to our drivers. If you excel at multi-tasking, maintain meticulous attention to detail, have experience working in auto insurance and take pride in thorough follow-up, we want to hear from you.

This is an in-person role where every day matters and your work is noticed.

What You'll Do

• Handle a high volume of inbound calls regarding auto policies, billing, and coverage updates with professionalism and patience
• Guide policyholders through routine policy changes, including switching vehicles and adding lien holders
• Intake client information for quotes and send applications for e-signature
• Process transactions accurately, including submitting and updating client payments
• Issue essential policy documentation, such as proof of insurance documents and assistance with DMV letters
• Upload documents directly to insurance carriers and perform thorough follow-up on outstanding requests
• Resolve driver concerns with a calm, solutions-first mindset
• Adapt quickly as daily priorities shift, stepping up to support teammates and keep operations running smoothly

What You Bring

• Exceptional attention to detail and strong organizational skills—nothing slips through the cracks
• Proven ability to multi-task and maintain focus in a fast-paced environment
• Dedication to thorough follow-up and seeing every task through to completion
• A strong work ethic and consistent reliability – You show up, on time, ready to go
• A positive attitude and willingness to learn auto insurance products and workflows
• Typing speed of 45+ WPM
• A genuine commitment to doing good work and serving our policyholders

What You Get

• $22/hr starting pay
• Benefits after 90 days, including:
• • PTO & Vacation
  • 401(k)
• Stable, Monday–Friday schedule
• A supportive team environment that values your contributions and encourages career growth

Job Details

• Job Type: Full-Time
• Shift: 8-hour shift
• Work Setting: In-person