Customer Service Representative - Bilingual Spanish, Healthcare

Customer Service Representative - Bilingual Spanish, Healthcare

Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

Calls are basic and routine.

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Provides feedback when needed, provide input on call trends, processes, procedures, and training.

May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses.

Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules.

Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.

Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.

Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller.

Refer calls as required to CSR Lead.

Maintain up-to-date knowledge of client regulations and policies.

Report problems that occur via the online system so they can be addressed by the appropriate parties.

High School diploma or equivalent with 6 months of customer service experience.

Must be fluent in English and specified secondary language.

Must be able to speak and read Spanish fluently.

Ability to work within established turnaround times.

Must have excellent interpersonal skills and the ability to organize simultaneous tasks.

Ability to work as a member of a team.

Regular and predictable attendance is required.

Must participate and certify in internal CCO training to begin this role.

Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.

May be required to work overtime and scheduled holidays.

Working on-site at our office location is a key requirement for this position.

EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.