Senior Fleet Manager

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) You’re a leader at heart and know how to empower a team to be their best. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Manager opportunities are all about! This is an in-office position located in Grand Rapids, MI. Starting salary between $90,000.00 - $95,000.00 annually. A day-in-the-life of a Fleet Manager: Our Fleet Managers oversee towing operations on a twenty-four (24) basis to ensure prompt, efficient and courteous towing, recovery and emergency roadside service to all customers, clients, AAA and affiliated Club members. As a Fleet Manager, you will also lead a team of Fleet Supervisors, Dispatchers and Drivers to ensure timely completion of daily tasks. In this role, you will also have the opportunity to: Increase revenue by servicing existing clients and expand base of commercial towing accounts Analyze and resolve member complaints concerning driver performance Investigate and mediate damage claims Monitor equipment repair or replacement, including the ordering of supplies and verifying payment for all supplies  Monitor incentive bonus programs, including compiling data and preparing reports on program performance Update maintenance files, as regulations and rules change, to ensure compliance with Local, State & Federal requirements Interview and hire new employees to join the Fleet team for assigned locations How we reward our employees: In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: Fully paid training Medical, dental and vision benefits 401k with employer match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, rewards and much more We are looking for candidates who: Education High School Diploma or equivalent (GED) Experience Automotive industry and/or emergency roadside service background Knowledge of towing procedures, vehicle and equipment maintenance Supervisory ability to include: scheduling, staffing, budgeting, decision making, analysis and problem solving, evaluating employee work performance Ability to interpret contract and bid documents, in addition to contract negotiation skills Certifications / Licensure Valid state driver’s license and excellent driving record without physical restrictions that would prevent driving during day or night hours or for extended periods of time Must successfully pass DOT physical / certification process Preferred Qualifications College level coursework in Business Administration or a related field Prior Management experience Experience with operating towing equipment Work Environment Works in a temperature controlled office environment with exposure to slightly dirty conditions.  Occasional (up to 30% of work time) exposure to temperature extremes. Must be able to stand/walk, climb/stoop/kneel and lift/push/pull; in order to inspect vehicles and equipment Interested in learning more? Apply Today! #LI-AR1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. If you have a disability and require an accommodation to help you complete our employment application process, please send an email to View email address on click.appcast.io indicating the accommodation / assistance needed and a member of the Talent Acquisition Team will follow up to assist you within 2 business days.