Customer Services Representative

Job Description

Job Description

As a Customer Services Representative, you’ll be the first point of contact for customers in face-to-face interactions, answering questions, resolving concerns, and ensuring every interaction leaves a positive impression. Working on the customer service and sales team and reporting to the Operations Manager, you’ll document customer interactions in the CRM system, collaborate with internal teams, and build a strong foundation for growth into sales or account management.

Responsibilities

• Handle customer inquiries in person and provide accurate information about products and services.
• Troubleshoot and resolve product concerns while ensuring timely follow-up.
• Build rapport with customers through active listening and professional communication.
• Document and update customer records based on customer interactions.
• Develop and maintain knowledge of evolving products and services.
• Collaborate with customer service and sales team members to support customer needs.
• Contribute to sales, marketing, and customer service efforts.

Required Qualifications

• Previous experience in customer service, sales, or a related field.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Entry-level experience in customer service.
• High school diploma or equivalent.
• Customer service and troubleshooting experience.
• Strong verbal communication and active listening skills.