Phlebotomist

Phlebotomist

Job Type: Full-time
Incumbent Working Hours:  Monday - Friday
Position Reports to: Nurse Manager of Clinical Education
FLSA Status: Non-exempt (hourly)

About our client, the Multi-Cultural Health Evaluation Delivery System (MHEDS)

MHEDS was established 50 years ago as a joint project of the Erie Diocesan Mission Office and the Erie Council of Churches to meet the health needs of African-American and Hispanic Farm Workers and other low-income individuals and their families. Refugee and immigrant health were added in the late 1990s. On January 1, 2019, MHEDS entered the Federally Qualified Health Center system as a Look-Alike.

Our service area is the City of Erie. Our mission is to enable all who wish to achieve complete mental, physical and social well-being by providing equitable, culturally sensitive, patient-centered health care, regardless of their ability to pay. MHEDS has a very diverse panel of patients: 35% are Asian, 29% Black/African American, 29% White, and the remainder mixed race. 6% are Latino/a. As an FQHC, MHEDS must comply with standards that ensure all patients have access to comprehensive health care services. We also offer health insurance enrollment, interpretation, and translation.

Company Values

Here at MHEDS, we are Flexible, Ethical, Positive Communicators, Culturally Competent, Productive, and Team Players.

Duties and Responsibilities

Clinical Duties

• Greets and educates patients about the tests to be collected, offers information and resources.
• Checks patients in and out of the lab through the Electronic Health Record.
• Places orders in patient charts, following MHEDS' policies for standing orders.
• Demonstrates knowledge of proper specimen collection and storage techniques in accordance with test requirements.
• Collects and accurately labels blood/urine/stool specimens as ordered and prepares for pick up by lab.
• Ensures that all specimens have accurate labels and orders when placed in the ACL pick­ up box and ensures the pick-up box is placed outside at the appropriate time at the end of the day.
• Prepares for refugee visit with provider by ensuring all labs have been completed and results are in the chart for the provider to review. If not in chart, searches the interface and/or Quest data base for missing results. Calls ACL rep to obtain missing lab results or report issues with lab procedures.
• If any labs were missed or not performed, works with Refugee Health Coordinator to schedule patient to return to health center to get them completed.
• Checks and maintains lab supplies inventory weekly.
• Places orders with ACL or following MHEDS' ordering procedures for McKesson medical supplies.
• Maintains a clean, safe work area.
• Participates with other clinical staff in quality improvement activities.
• Assists with in-clinic interpretation if multilingual.

AdministrativeDuties

• Schedules ACL pick-up each morning.
• Assists the front desk staff as needed with scheduling appointments, answering the phone, taking messages and faxes, taking copays, verifying insurance and other clerical work.
• Works closely with the Health Center Nurse Manager and Refugee Health Coordinator regarding scheduling and work flow.

Safety

• Adheres to safety, infection control, patient confidentiality, and related policies and procedures.

Company Values

• Ensures the six domains of healthcare quality are met during each patient visit: patient safety, effectiveness, patient-centered, timeliness, efficiency, and equity.
• Consistent with MHEDS' values, treats all snpervisors, co-workers, direct reports, patients, and any other internal or external person with respect and dignity.
• All other duties as assigned by supervisor and/or based on the needs of the health center.

Supervisory Capacity: This position does not supervise any position. (See Attachment B for position identification on the Organization Chart).

Education and/or Experience:

• High school diploma or GED equivalent.
• Certificate in Phlebotomy preferred but not required.
• Current Basic Life Support certification.
• Experience working with an Electronic Health Record required.
• At least two years of Phlebotomy experience preferred.

Language Skills

Must be able to speak and write in English. Additional language capabilities are a plus.

Physical Demands

Normal medical/administrative office setting demands include lifting and carrying or delivering supplies that usually weigh less than 10 pounds, but may occasionally weigh 20-30 pounds, within the building. Must possess a valid driver’s license and have the ability to drive a private vehicle.

Work Environment

The office and clinical areas are well illuminated, climate controlled, indoor areas. Work involves some exposure to hazards typical to a medical office environment, including potential exposure to infectious diseases and blood borne pathogens, chemical exposures, fire, mechanical and electrical hazards. Protective clothing and equipment are provided and required to be worn in potential exposure situations.

Qualified candidates are invited to submit a résumé in confidence for consideration.