Front Desk Guest Service Representative

Front Desk RepresentativeThe Front Desk Representative is responsible for answering guest questions, properly resolving guest complaints, answering phones, filing paperwork, taking guest reservations, performing guest courtesy calls, obtaining accurate and correct guest information, and checking hotel guests in and out of the hotel. They are responsible for ensuring that every single guest has a favorable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering all phone calls promptly and with the proper Brand greeting.Front desk shift times are as follows:7AM-3PM3PM-11PM11PM-7AM (Night Auditor Accounting Duties)Weekend and Holiday availability is required.Skills we are looking for in interested candidates:Attention to detailGood communication skillsFriendly, outgoing, pleasant attitudeComputer and telephone etiquette skillsCustomer complaint resolution skillsAbility to be punctual and reliable for shiftsProfessional behavior and presentationAttentiveness in handling credit card and cash payments and financial recordsPay rate: $9-$12 based on experienceRequired qualifications:Legally authorized to work in the United StatesPreferred qualifications:17 years or older