Field Service Technician

Job Description

Job Description

Field Service Technician

• 100% travel / Remote
• Location: Chicago IL (Supporting IL,IA,ND,SD,)
• Starting Pay - 32-38hr Tech level 1 (Lots of OT 1.5)
• Lots of room for growth (Pay increases in tech levels)
• Company car, Meal PD, travel pay and CC
• Pay increases for Level II/III

Industry: Industrial Technology
Department: Service Operations

About the Role
This position is focused on driving service operations within a defined geographical territory. The ideal candidate will lead a field-based team, ensuring exceptional customer satisfaction through efficient service execution, and alignment with strategic business goals.
Position Summary

• The Field Service Technician is responsible for the full scope of service activities — from planning and customer relationship management. This role directly impacts the customer experience and business outcomes through effective leadership and operational oversigh

Key Responsibilities

• Oversee the lifecycle of service activities from equipment installation through maintenance and repeat purchases.
• Manage technician scheduling, dispatching, and preventive maintenance planning.
• Align service decisions with internal teams including customer service, sales, and account management.
• Use CRM tools and performance metrics (FTFR, RFR, OTIF, MTTR) to monitor and improve service delivery.
• Align planning and operations with centrally defined budgets, KPIs, and strategic initiatives.
• Provide feedback on hiring, training, and performance reviews.
• Service Efficiency: First Time Fix Rate (FTFR), Repeat Failure Rate (RFR), On-Time in Full (OTIF), Mean Time to Repair (MTTR)
• Business Impact: Equipment lifecycle support, aftermarket sales, and operational efficiency
• Qualifications & Skills
• Solid understanding of service operations and customer-focused KPIs.
• Basic skills in Microsoft Excel, PowerPoint, and CRM software.
• Ability to interpret and act on financial and operational data.
• Leadership & Communication
• Strong people management and decision-making skills.
• Ability to communicate clearly and resolve conflict.
• Collaborative mindset with a focus on continuous improvement.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.