Mechro Founding Applied AI Engineer

Mechro Founding Applied AI Engineer

Build the AI Troubleshooting Engine That Powers the Future of Heavy Machinery.

We're not hiring just another engineer. We're hiring the founding, forward-deployed engineer who will bring Mechro's AI troubleshooting platform to life by owning customer outcomes end-to-end, from first discovery workshop to production rollout. You'll work directly with machinery manufacturers (and their distributors/service teams) to turn messy, real-world troubleshooting into a continuously improving AI system. The technical partner who owns the zero-to-one build, shapes the product with real customers, and helps define the intelligence layer for the entire heavy-equipment ecosystem. Mechro is a new AI-native venture built inside Gitwit's venture studio, designed in partnership with leading machinery manufacturers. Our mission is bold and simple: Turn frontline troubleshooting into a continuous learning system that makes machines smarter, support teams faster, and field operators more confident. This role is for the engineer who wants to build something that actually gets used on job sites, in service bays, and in the hands of technicians diagnosing real machines every day.

What Mechro Is Building

Every machine manufacturer is dealing with the same pain:

• Support lines overwhelmed with repetitive questions
• Tribal knowledge disappearing as senior techs retire
• Field intelligence scattered across notebooks, calls, and emails
• Manuals that can't keep up with the real world

Mechro changes that. We're building an AI troubleshooting assistant that becomes the first line of diagnosis for distributors, support techs, and field operators. Not a chatbot bolted onto a PDF, but a full-stack system that ingests manuals, logs, historical service data, field notes, and escalations to create a living, continually improving knowledge base. Every interaction makes the next one better. Every fix makes the manufacturer smarter. This is the future of support for heavy machinery, and you'll be the one building it.

Your Impact as the Founding Applied AI Engineer

The Role

This is a delivery-first engineering role that will position you as the technical cornerstone of Mechro. You'll be embedded with customers to understand workflows, define success, integrate their systems/data, and ship working solutions into production. Then you'll bring what you learn back into the core platform so each deployment makes the product stronger and more repeatable.

This role is perfect for someone who:

• Thrives in zero-to-one environments
• Ships fast and cares deeply about product usefulness
• Wants to build with real users and see immediate impact
• Enjoys owning AI systems end-to-end
• Likes wearing multiple hats and setting the tone for future engineers

How you'll spend your time

• 50–70% forward-deployed delivery
  • Discovery, integration, implementation, go-live, iteration
• 30–50% platform/product engineering
  • Core architecture, reliability, AI evaluation + monitoring

Your time focus will flex with customer onboarding cycles.

Areas of responsibility:

• You'll own the architecture, help drive decisions about what gets built and why.
• Lead full-stack development using React + TypeScript, Node/NestJS, and Postgres/MongoDB
• Build the AI layer LLM integrations, retrieval, embeddings, evaluation loops
• Stabilize and scale the MVP into a production-ready troubleshooting assistant
• Run technical customer integrations, including scoping, implementation calls, and on-site visits
• Implement reliability systems monitoring, alerting, runbooks, incident response
• Establish early engineering culture, onboarding docs, architecture patterns, and delivery cadence
• Translate user problems into product decisions that shape the roadmap

Travel & Working Model

Hybrid, in Tulsa. Due to the nature of this role, working in person with your team and your customers is critical to success.

75% in-office. Relocation supported.

25% travel to customer sites. Concentrated around discovery sprints and releases.

What You Bring

• 5+ years full-stack engineering experience with shipped, user-facing products
• Strong experience with React + TypeScript, Node/NestJS, and SQL/NoSQL databases
• Practical experience integrating LLMs/AI APIs into real applications
• Zero-to-one ownership stories that show grit, ambiguity navigation, and user impact
• Experience running B2B/enterprise customer integrations
• Comfort balancing speed with reliability in early-stage systems
• Excellent written and verbal communication
• Strong "delivery energy". You like owning outcomes in the real world, not just writing elegant code.

Extra Awesome

• Experience with RAG systems, vector databases, or ML evaluation pipelines
• Familiarity with SOC2-style security practices
• Prior startup or founding engineer experience
• Strong product sense and the ability to simplify complex workflows

Compensation & Benefits

• Base Salary: $165,000–$190,000
• Founder-level equity
• Relocation support
• Excellent health, vision, and dental
• 401(k) with match
• Generous PTO
• Cell reimbursement, parking stipend
• Weekly team lunches
• Dog-friendly office
• Flexible, high-autonomy culture

Why This Role Matters

Machine manufacturers who move first will own the intelligence layer of their industry. The knowledge base you build, the one that captures decades of field wisdom, becomes their moat. This is a chance to:

• Build a category-defining AI product
• Shape engineering direction from day one
• Work directly with field techs, operators, and engineering teams
• Turn real-world troubleshooting into data that transforms how machines are serviced
• Help Mechro become the standard for AI-powered support across an entire sector

You won't just contribute to value. You'll create it.

How to Apply

No cover letter. Just better questions. Please apply with:

1. A short pitch (2–3 sentences about yourself)

• What's the last technology or tool you learned that fundamentally changed how you build software?
• Describe the last feature or product you shipped that reached real users. Why did it matter?

We read every application carefully. Concrete examples > buzzwords. If you want to build something users will touch every day, something that powers real machines in the real world, we'd love to talk.

About Mechro

Built for Machines. Designed for Humans. AI Diagnostic Troubleshooting. Turn downtime data into uptime intelligence. Diagnose faster, get to the root cause with clarity, and learn from every issue so your team's expertise stays in the organization. Apply Now

Our Hiring Process

Stage 5: Reference Check

Stage 6: Offer

Stage 7: Hired

Stage 1: Phone Screen

Stage 2: Video Call

Stage 3: Technical Interview

Stage 4: Assignment

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