Patient Access Representative

Access Center CoordinatorMonday - Friday 40 hours per week. Hybrid - Average of 1-2 days a week onsite as needed (specific location tbd).Elliot Health System's Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients' needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we'd love to have you join us! We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know!About the JobOur Access Center Coordinators receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.What You'll DoInitiate and coordinate registration and scheduling for new patient appointments.Documents all patient demographic, medical, financial, and referral information into Epic within complianceTriage incoming calls, and handle professionallyObtains all patient information required by the providers prior to an appointmentKeeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health SystemWho You AreHigh school diploma or GED2 years of Health Care experience, or 2 years of contact center environment type of work, RequiredPrior customer service work experience, RequiredSpecifically, in a contact/call center environmentAbility to handle a high volume of calls and work in a fast-paced environmentEpic Experience, PreferredWhy You'll Love UsHealth, dental, prescription, and vision coverage for full-time & part-time employeesShort term, long term disability, Accident insurance, & life insuranceTuition ReimbursementReferral bonusesAccrued earned time for full-time & part-time employees403b Retirement plans, with generous employer contributionsAnd more!