Order Support Specialist

Order Support Specialist

Job Category: Sales

Requisition Number: ORDER006175

Job Details

Description

Order Support Specialist Hourly Range: $17.00 to $19.00 depending on experience

Toshiba America Business Solutions, a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that offers job stability while also providing growth opportunities.

Overview

Are you driven by purposeful work and the opportunity to grow your career? As the Order Support Specialist based in Charlotte, NC, you will enjoy serving as the primary liaison for major accounts and special contracts and making an impact through meticulously reviewing, auditing, and administering sales orders.

Your core focus as the Order Support Specialist will be to review bids, sales contract conditions, and terms for accuracy.

In addition, you will play a critical role introducing new tools, processes, policies, and initiatives to maintain the accuracy of sales order documentation for our customers, the local businesses, organizations, and institutions that are pillars of our communities.

As you succeed in this role, you will build cross-functional expertise and business acumen, opening doors for future career growth at Toshiba.

What you'll do

1. Thoroughly incorporate all necessary documentation into sales orders
2. Review and audit sales contracts for accuracy, profitability, and compliance
3. Coordinate pricing requests with the sales team to ensure efficient order processing
4. Research order components and review sales promotions to assess their impact
5. Ensure adherence to standard policies and procedures for all sales orders
6. Keep sales order records current in all designated systems
7. Provide support in resolving lease-related concerns
8. Partner with Contracts, Sales, and Corp Leasing to review lease rates
9. Identify problematic areas and make recommendations for correction
10. Conduct thorough training for new sales reps and managers on paperwork completion
11. Provide administrative support to marketplace operations within your region
12. Develop, maintain, and generate queries, reports, and correspondence
13. Respond to sales order inquiries from staff, vendors, and customers
14. Initiate appropriate actions to resolve sales order issue
15. Deliver guidance to new hires and colleagues on contract/documentation best practices

Qualifications

• High School Diploma or GED
• Five or more (5+) years of expertise in lease transactions, contract support, billing, and pricing
• Experience with ERP or CRM systems
• Bachelor's degree in accounting or finance (Preferred)
• Versed in account maintenance, customer service, and sales support
• Experience with completing journal entries, reconciliation, and accounting
• Basic math skills and a history of meeting deadlines
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint
• Available and willing to work overtime if needed and capable of occasional travel

What's in it for you?

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need reasonable accommodation because of a disability for any part of the employment process should email View email address on click.appcast.io to request accommodation.