Global Head of Customer Success Engineering

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Global Head of Customer Success Engineering based in the United States. The Global Head of Customer Success Engineering will lead a high-impact technical organization supporting a global digital advertising marketplace. This senior leadership role oversees Solutions Architects, Support Engineering, and Deal Operations, ensuring exceptional technical performance and partner satisfaction. You will act as a strategic bridge between commercial teams, product development, engineering, and external partners. The role combines deep expertise in programmatic advertising with business strategy, operational excellence, and people leadership. You will drive revenue growth, strengthen integration health, and improve technical support through automation and innovative solutions. Working across international teams, you will shape technical strategy, resolve complex challenges, and build high-performing organizations. This is an opportunity to influence business direction while helping advance the future of digital advertising technology. \n Accountabilities

Global Technical Leadership: Lead and develop Solutions Architecture, Support Engineering, and Deal Operations teams across multiple regions. Build strong leadership capabilities, establish clear priorities, coach managers, and create development opportunities for team members.

Operational Excellence and Performance: Define ownership of technical initiatives, establish measurable objectives, and ensure accountability for deadlines and results. Implement proactive monitoring and alerting systems to identify integration, traffic, and revenue issues before they affect partners.

Incident and Escalation Management: Serve as the senior technical escalation point for complex issues. Lead responses to revenue-impacting incidents, coordinate internal teams, communicate with partners, and conduct post-incident reviews to implement sustainable solutions.

Partner Engagement and Technical Strategy: Lead technical discussions with publishers, DSPs, technology providers, and strategic partners. Provide expertise on integrations, auction mechanics, and revenue performance while representing the organization in senior-level partner meetings and relevant industry events.

Revenue-Critical Program Management: Oversee the technical execution of partner onboarding, Connected TV (CTV) initiatives, podding, discrepancy investigations, and analytical system testing. Establish success metrics that consider net revenue, operational performance, and cloud costs.

Commercial and Business Support: Support commercial negotiations by providing reliable technical insights, performance data, and recommendations. Identify opportunities to improve partner outcomes and strengthen revenue-generating relationships.

Product and Engineering Collaboration: Act as the primary technical liaison between commercial teams, external partners, Product, and Engineering. Translate business needs into prioritized technical requirements, communicate engineering constraints, and manage escalations involving integrations, data, and auction-related challenges.

Technology and Process Innovation: Identify recurring platform limitations and operational gaps, recommending improvements to data ingestion, signal handling, reporting, discrepancy management, and deal enablement. Establish repeatable feedback processes and leverage AI and automation to improve monitoring, troubleshooting, accuracy, and operational efficiency.

Requirements

At least 10 years of experience in programmatic advertising, preferably in a technical position within an SSP, DSP, ad server, or publisher environment.

Deep understanding of OpenRTB, auction mechanics, supply paths, and programmatic advertising infrastructure, including Connected TV (CTV) and pod bidding.

Demonstrated ability to diagnose complex technical issues using bid-level data and translate technical findings into actionable business solutions.

Significant experience leading global technical teams across multiple business areas, including hiring, coaching, mentoring, and developing managers.

Strong commercial awareness and understanding of how technical decisions influence revenue, operational efficiency, partner satisfaction, and other business performance indicators.

Proven ability to manage complex cross-functional initiatives and collaborate effectively with teams across different regions and disciplines.

Excellent prioritization and decision-making skills, with the ability to evaluate initiatives based on revenue impact, business risk, and implementation effort.

Strong communication and stakeholder management abilities, including confidence in challenging ideas constructively and engaging with senior executives, Product, Engineering, and Commercial leadership.

A collaborative and strategic mindset, with the ability to connect teams, anticipate dependencies, and establish clear ownership across complex projects.

Product-oriented thinking, including the ability to identify recurring challenges, formulate improvement recommendations, and influence product and engineering roadmaps.

Practical knowledge of AI and automation tools, with the ability to identify opportunities where these technologies can improve business processes and technical operations.

Adaptability, sound judgment, accountability, and comfort operating in a fast-paced, evolving global technology environment.

Benefits

Annual Base Salary: $242,250–$285,000, depending on relevant experience, skills, and qualifications.

Additional Compensation: Eligibility for performance-based bonuses and equity.

Healthcare Coverage: Medical, dental, and vision insurance.

Retirement Benefits: 401(k) retirement savings plan.

Equity Opportunities: Access to company equity programs.

Additional Benefits: Comprehensive employee benefits and wellness offerings.

Remote Work: Fully remote position based in the United States.

Global Collaboration: Opportunity to work with international teams and leading organizations across the digital advertising ecosystem.

Professional Impact: Senior leadership opportunity to influence technical strategy, business performance, and global partner relationships.

Inclusive Workplace: Commitment to equal employment opportunities and a diverse, collaborative working environment.

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