General Manager

Job Description

Job Description

General Manager

Lead a Team. Elevate the Guest Experience. Drive Results.

At Opal Hotels Group , we believe great hotels are built by great people. We're looking for an energetic and experienced General Manager who is passionate about hospitality, team development, operational excellence, and delivering exceptional guest experiences.

As the leader of the hotel, you'll have the opportunity to make a meaningful impact by building a strong team culture, driving financial performance, maintaining brand standards, and creating memorable stays for our guests. If you're a hands-on leader who thrives in a fast-paced environment and enjoys empowering others to succeed, we'd love to meet you.

About the Hotel

Holiday Inn Express Blowing Rock South is a 118-room IHG hotel located in the heart of North Carolina's High Country, just one mile from downtown Blowing Rock. The property features complimentary Express Start breakfast, an outdoor pool, fitness center, free Wi-Fi and parking, and pet-friendly accommodations. Its location provides convenient access to the Blue Ridge Parkway, Appalachian State University, Tweetsie Railroad, Grandfather Mountain, and the area's popular ski and outdoor destinations.

What You'll Do

• Lead, coach, develop, and hold accountable a high-performing hotel team
• Oversee day-to-day hotel operations while maintaining strong visibility throughout the property
• Drive guest satisfaction, service excellence, and compliance with Opal and brand standards
• Manage hotel financial performance, including budgeting, forecasting, labor, operating expenses, profitability, and cost controls
• Partner with Sales and Revenue Management to maximize occupancy, ADR, RevPAR, market share, and overall revenue performance
• Recruit, develop, engage, and retain strong hotel leaders and associates
• Monitor hotel performance, guest feedback, online reputation, and competitive market trends and implement action plans as needed
• Ensure the property maintains appropriate safety, security, licensing, life-safety, and operational standards
• Build strong relationships with guests, associates, business partners, and the local community
• Foster a positive workplace culture centered on teamwork, accountability, recognition, and continuous improvement

What We're Looking For

• 3+ years of hotel experience with at least 2 years of hotel leadership or management experience preferred
• Proven ability to lead hotel operations and achieve financial, guest satisfaction, and team performance goals
• Strong financial acumen with experience managing budgets, labor, operating expenses, and hotel performance metrics
• Understanding of hotel revenue management, sales strategy, and key metrics including occupancy, ADR, and RevPAR
• Strong communication, coaching, problem-solving, and decision-making skills
• A hands-on leadership style with the ability to remain visible and engaged with guests and associates
• Ability to work a flexible schedule based on business needs, including weekends and holidays when necessary

Why Join Opal Hotels Group?

At Opal Hotels Group, we invest in our people and create opportunities for associates and leaders to grow both personally and professionally. As General Manager, you'll have the autonomy to lead your property while partnering with an experienced corporate team committed to operational excellence and hospitality.

Our benefits include:

• Quarterly bonus opportunity
• Medical, dental, vision, and supplemental insurance
• 401(k) with company-sponsored retirement benefits
• Paid time off and paid holidays
• Life insurance
• Bereavement leave
• Friends & Family hotel discounts
• Vacation reimbursement program
• Career growth and advancement opportunities within a growing hospitality organization

At Opal Hotels Group, you'll join a team that values integrity, accountability, collaboration, and hospitality excellence. If you're ready to lead a hotel where your contributions make a difference every day, we encourage you to apply.

Performance Standards

Performance shall be measured by:

• Topline Revenue and Market Share

• Guest Satisfaction

• Budget GOP

• Team Member Satisfaction and Engagement

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Opal Hotels Group is an Equal Opportunity Employer.