AR Supervisor - Collections

AR Supervisor (Collections) Location: Atlanta - Hybrid/Remote Flexibility Compensation: $75,000-85,000/year Vaco is partnering with a growing manufacturing organization in Atlanta seeking an AR Supervisor (Collections). This role oversees daily accounts receivable (AR) and collections operations for a US division. You'll manage both onshore and offshore team members, ensure timely cash collection, resolve complex issues, and improve AR processes. You act as the main link between finance leadership and the AR/collections teams, driving performance, consistency, and workflow efficiency. Collections Management Oversee daily AR and collections work, including follow-ups, dispute resolution, and cash applications. Review aging reports and collection metrics; identify accounts that need attention. Handle escalated or complex collection issues. Ensure all collections follow company policies and credit terms. Work with billing, credit, and cash application teams to fix issues that delay payments. Team Leadership (Onshore & Offshore) Manage a blended team across multiple locations and time zones. Set expectations, assign work, and monitor performance. Lead regular check-ins, coaching, and performance discussions. Ensure strong communication and alignment between US and offshore teams. Maintain consistent coverage and smooth operations across time zones. Process & Continuous Improvement Maintain and enforce standard AR procedures. Identify process gaps and lead improvements to reduce DSO and increase efficiency. Support AR-related projects, tracking milestones and communicating with stakeholders. Promote best practices across all teams. Help evaluate and implement AR automation tools. Report key AR metrics to division leadership. Cross-Functional Collaboration Build strong relationships with sales, customer service, finance, and shared services. Communicate professionally with customers about outstanding balances and disputes. Support finance leadership with cash forecasting and period-end reporting. Requirements Minimum of 5+ years of AR/Collections experience, including 2+ years in a supervisory role - required Bachelor's degree in Finance, Accounting, Business, or related field preferred. Experience managing an offshore team (5-10+ employees) - required Background in large, multi-entity organizations is a plus. Proficient in ERP systems (D365, AX, etc.) and advanced Excel - required Experience with automation tools - preferred History of job stability - required The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we","our","or","Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io . By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. 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