HOUSING RETENTION SPECIALIST

Housing Retention Specialist

Coordinate and identify services that will provide eligible clients the ability to develop skills that will increase access to and retention in medical care; and establish the foundation that will allow them to achieve and maintain stable, independent housing within Monroe and surrounding Finger Lakes Counties.

Essential duties and responsibilities include:

• Conduct assessments and planning to address housing needs, when appropriate complete intake, assessment, service plan development, implementation and referrals.
• Assist needed clients in locating appropriate and affordable housing and oversee implementation of plans to the satisfaction of the individuals served.
• Serve as client advocate with landlords, housing programs and other organizations client is affiliated with.
• Maintain and identify new landlord or property owner resources.
• Assist clients in completing housing or emergency assistance applications, DHS application and other paperwork need to complete service plan development.
• Participate in case conferences, provider meetings or housing committee meetings that are pertinent to client's needs.
• Complete required home visits with clients and maintain monthly contact as directed by supervisor.
• Complete housing inspections annually and as needed by funder.
• Ensure compliance with all applicable local, State and Federal regulations and agency policies.
• Meet with each client and maintain telephone availability for consumers based on client need
• Assist clients with accessing services for housing, medical services, and other psycho-social needs make appropriate referrals when needed.
• Assist clients with obtaining and maintaining all benefits and entitlements to ensure ability for payment of housing and becoming self-sufficient.
• Assist clients with independent living skills, such as budgeting, banking, and child care referrals in order for them to maintain appropriate housing.
• Ensure all required information is entered in to all databases systems used.
• Assist clients with obtaining house hold items.
• Assist client with follow through of all requirements of the HomeSOURCE, HOPWA and Ryan White programs.
• Travel to rural counties to assist clients in the Finger Lakes Region, if applicable.
• Market HomeSOURCE, HOPWA and Ryan White programs.
• Document all communication with or regarding clients in detailed progress notes.
• Maintain timely case openings, case management logs, case closings and all other necessary and required paperwork.
• Provide crisis intervention.
• Attend mandatory training.
• Act as a member of HomeSOURCE, HOPWA and Ryan White team.
• Represent Catholic Charities Family Community Services on appropriate boards and committees as assigned by supervisor.
• Participates in relevant Agency meetings and/or trainings
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Requirements:

Qualifications:

Education: Bachelor's degree in health, education, or human services and at least two years of experience with HIV/AIDS, chemical dependency, or mental illness. OR Associates degree in Health or Human Services and at least 3 years' experience with HIV/AIDS chemical dependency, or mental illness. A combination of education and experience will be considered at the discretion of the Director. Bilingual (English/Spanish) is required for some positions. If position requires bilingual skills to be used, additional compensation will be offered.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC's corporate compliance & ethics program.

Additional Requirements:

• Ability to prioritize assignments, plan, and complete work projects with minimal direction,
• An ability to work efficiently and effectively and meet deadlines,
• An ability to work under pressure,
• Excellent verbal/written skills,
• Ability to maintain confidentiality,
• Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
• Possession of a valid NYS Driver's license and use of a registered and reliable vehicle.

Top benefits and perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact on our community! Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet