Solutions Specialist

Solutions Specialist

Welcome to Air Comm, where innovation meets communication! Since 1973, we've been on a mission to revolutionize wireless solutions for clients worldwide. We tailor our services to fit the unique needs of every industry, big or small. We specialize in integrated technologies from cell phone integration, dispatch consoles, intelligent surveillance cameras and more to find the right solution for our customers. With a knack for creativity and a passion for problem-solving, we're not just your average communications provider—we're your trusted partner in navigating the ever-changing landscape of connectivity. Join us as we continue to soar to new heights, making waves in the world of two-way radios.

Location - Dallas, TX

Employment Type - Full-Time, Regular, Exempt

Reports To - General Manager

Revision Date - August 2026

Summary of Functions

An Outside Sales/Solutions Specialist is responsible for expanding our business network by cultivating relationships with key customers and industry stakeholders. This role identifies new business, as well as growing current business within Air Comm's portfolio. This role promotes our wide range of cutting-edge communication and surveillance solutions, by offering tailored solutions to meet client needs and maximize value. Collaborating closely with Engineers and Service Staff, they design custom camera systems and provide expert guidance to clients, addressing their pain points and ensuring long-term satisfaction. With a keen focus on effective communication, initiative, and organizational skills, they serve as a trusted liaison between customers and internal teams, driving towards mutual success and innovation.

Essential Duties and Responsibilities

• Sell Air Comm's Voice & Video Solutions Portfolio, which includes:
• Two Way Radio Systems (Motorola, Kenwood, Titan Radio, etc.)
• Cellular Bi-Directional Amplifiers
• Dispatch Consoles
• Emergency Radio Responder Coverage Systems
• CCTV Systems (Avigilon, SentraCam video, etc)
• Remote Video Monitoring
• Access Control
• Radio Alert Integration
• Harness your networking prowess to cultivate relationships with key customers and industry stakeholders, driving new business opportunities.
• Collaborate with existing clients to identify untapped potential and offer comprehensive product solutions tailored to their needs.
• Collaborate with Engineers and Service Staff to develop bespoke camera solutions that address client specifications.
• Delve into customer pain points, offering innovative solutions that resolve their challenges and ensure long-term satisfaction.
• Cultivate enduring relationships with clients, serving as a trusted liaison between customers and internal teams to ensure seamless communication and service delivery.
• Perform additional assignments and special projects as directed.

Experience/Education

• High school diploma/GED or equivalent.
• Demonstrated expertise in sales or customer service roles, with a track record of achieving results.
• Company will provide additional training, as necessary.

Knowledge, Skills, and Abilities

• Excellent computer skills including knowledge and experience with Microsoft Office, Outlook, and Excel.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Above average oral and written communication skills and creativity applied to resolution of issues.
• Highly proactive and responsive to internal and external customers
• Ability to exercise independent judgment and advise project leadership on complex issues
• Good problem-solving skills/decision-making skills.
• Strong attention to detail.
• Commitment to excellence and high standards.
• Ability to work with all levels of management.

Physical Demands

The following physical activities or abilities are commonly, but not always, associated with the performance of this position. The actual requirements of this position will vary.

• Ability to communicate effectively with vendors, management, and other co-workers, both individually and in front of a group is important.
• Regular use of the telephone and email for communication is also essential.
• Sitting for extended period is common.
• No heavy lifting is expected. Exertion of up to 25 pounds of force occasionally may be required.
• Good manual dexterity for the use of common office equipment such as computers, calculators, copiers, and fax machines.
• Good reasoning ability and decision-making is important.
• Able to understand and utilize management reports, memos, and other documents to conduct business.

Work Environment

The job is primarily performed indoors in a traditional office setting.

Perks and Benefits

At Air Comm, we take care of our team inside and outside of work! Our comprehensive benefits package includes medical, dental, and vision coverage, a retirement plan, AD&D insurance options, and more. We also reward hard work with paid time off and paid holidays so you can recharge.

But that's not all—we've got some fun perks too! Our facility comes comes with a full coffee bar to keep you energized. Plus, we host quarterly team outings to celebrate wins, build connections, and have some fun together outside the office.

It is the policy of Air Comm to fill every position without regard to race, color, religious creed, sex, marital status, physical disability, mental disability, medical condition, age 40 and over, national origin, ancestry, sexual orientation, gender identity, genetic information, military or veteran status, or any other basis made unlawful by applicable law. Air Comm is an equal opportunity employer, and strictly prohibits unlawful discrimination by any employee, including managers, supervisors and co-workers.