Field Service Technician - Separation Equipment (Madison, WI)

Field Service Technician

We are seeking a Field Service Technician to support industrial centrifuge equipment at customer facilities, primarily in the dairy and food processing industries. This is a hands-on, mechanical, customer-facing role with extensive travel and strong growth opportunities. No centrifuge experience required. Technicians with strong mechanical aptitude and transferable field or industrial skills are encouraged to apply.

Key Responsibilities

• Perform scheduled maintenance, diagnostics, and repairs on industrial centrifuges
• Troubleshoot mechanical and process-related issues
• Provide onsite technical support and customer training
• Ensure all work is completed safely and according to customer and company standards
• Communicate job status, parts needs, and recommendations to customers
• Complete accurate service reports and documentation
• Follow up with customers after service to confirm proper operation
• Participate in rotating after-hours and weekend service support
• Travel to customer sites across the Midwest

Ideal Backgrounds (Transferable Skills Welcome)

• Industrial or plant maintenance
• Field service (any industry)
• Mechanical repair, rotating equipment, pumps, motors, or conveyors
• HVAC, manufacturing, or food & beverage environments
• Technical trades or military experience

Requirements & Qualifications Required

• High school diploma or GED
• Strong mechanical aptitude and hand-tool experience
• Ability to troubleshoot and solve problems independently
• Strong customer service and communication skills
• Basic computer skills (reports, email, documentation)
• Ability to travel up to ~75%
• Availability for scheduled weekend and after-hours rotation

Preferred

• Trade school or technical training
• Experience in industrial or manufacturing environments

Physical Requirements

• Ability to lift and carry 50+ lbs routinely
• Ability to stand, walk, kneel, crawl, and work in confined or industrial spaces
• Ability to work extended shifts when required
• Ability to travel, drive, and safely perform physical job duties at customer sites
• Ability to wear required PPE (safety glasses, steel-toe boots, etc.)

Schedule & Travel Expectations

• Typically onsite 15 days at a time
• Occasionally onsite up to 8 days for limited projects
• Regularly scheduled 12 weekends per month
• Rarely 3 weekends/month (discussed in advance)
• Employees may decline a 4th weekend if ever requested

Compensation & Benefits

• Competitive hourly pay with overtime and travel time
• Health insurance with HSA option
• Dental and vision insurance
• 401(k) with employer match
• Paid vacation, sick time, and holidays
• Life and disability insurance
• Employee Assistance Program (EAP)
• Wellness program

Why Work at Separators?

• Hands-on, meaningful technical work
• Strong training and career development
• Supportive, team-focused culture
• Stable company supporting critical industries

Based in Madison, WI