Automotive Service Advisor

About this position Description: At Goodwin's Motor Group, we've proudly served Maine drivers for over 90 years, building a reputation for exceptional customer service and a commitment to excellence. We are currently seeking a Service Advisor to join our team at our brand-new Mazda facility in Brunswick, Maine. This modern, state‑of‑the‑art dealership provides an outstanding environment for both employees and customers, reflecting our continued investment in the future of our business and our people. As part of our team, you'll enjoy working alongside experienced professionals in a positive, collaborative atmosphere with a loyal and growing customer base. We believe our employees are the foundation of our success, which is why we are committed to providing opportunities for professional growth, ongoing training, and long‑term career development. If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career with a respected, family‑owned dealership group, we'd love to hear from you. What We Offer: $75,000 - $100,000 / year 90% employer paid Health Insurance Dental and Vision Insurance Pet Insurance Employer Paid Mental Health Services 401(k) Retirement Plan with 3% contribution from Company Up to 4 weeks Paid Time Off Paid Holidays Short‑Term Fully Paid Disability Employee Purchasing Programs Career Advancement Opportunities Year End Bonus SUMMARY To communicate vehicle maintenance and repair needs for our loyal customers in a professional and confident manner while ensuring that their needs and requests are met on every visit. Responsibilities Greets customers promptly Obtains customer and vehicle information Clearly reports all vehicle symptoms as described by the customer Determines and recommends needed maintenance base on age, mileage, and vehicle history Prepares complete and accurate estimate of cost for labor and parts Establishes follow‑up time Monitors the progress of each vehicle throughout the day, updating customers frequently Verifies that final invoice reconciles with work performed on the repair order Explains all completed work and charges to customers Qualifications Minimum 1 year experience in a service advisory role is a plus but we will train the right person Knowledge of automobiles Excellent time management skills Positive attitude Team oriented and self‑motivated Professional, well‑groomed personal appearance High volume mentality CSI focused Accredited training in service advisor skills, customer satisfaction and quality control is a plus Clean driving record and valid driver's license Time and Reynolds & Reynolds experience preferred Goodwin Motor Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr