Patient Care Coordinator

Emergency Department Patient Care Coordinator

BluePearl Kirkland is a large-scale veterinary referral center dedicated to providing the highest level of care. We are looking for an Emergency Department Patient Care Coordinator who can bridge the gap between our medical team and our clients, ensuring every pet owner feels supported during their most critical moments in Kirkland!

Pay Range: $24.19 - $34.85/Hr - Dependent on experience

Schedule: Sun-Tues 6am-7pm

The Role

As a Patient Care Coordinator, you are the primary advocate for our clients. You will manage the flow of information, finances, and care plans, acting as a steady hand during emotional and high-pressure situations.

What You'll Do

• Client Advocacy: Navigate complex financial discussions and insurance claims with transparency and empathy.
• Finances: You will check hospitalized patient's charges from the prior shift, create estimates for incoming patients, submit insurance pre-approvals/claims, and provide financial updates to clients who have pets in the hospital.
• Communication/Collaboration: You will help bridge the gap between specialists, support staff, and clients - triaging calls and providing updates to clients as needed. If necessary, you will assist reception/the client with completing intake of paperwork for a prompt check-in process.
• Medical Support: You will be asked to complete our med clerk training process to obtain a WA state med clerk license to assist with filling prescription medications as needed.
• Interpreting medical documents into medical records for charge capture and complete record keeping
• In critical situations, you may occasionally be asked to assist during CPR
• Patient Interaction: You may occasionally assist in the gentle handling of dogs and cats when the medical team needs an extra hand.

What We're Looking For

• Experience: 2+ years in a veterinary setting preferred (reception, kennel, or assisting).
• Experience in finance, insurance, or medical reception is highly preferred.
• Technical Savvy: Proficient in Microsoft Outlook and quick to learn new veterinary software.
• Examples of software used: VitusVet, Instinct, Vetsource, Trupanion Portal, Microsoft Outlook, Cornerstone, etc.
• Emotional Intelligence: Comfortable working around sick, injured, or deceased pets, and able to support grieving families with discretion.
• Strong Multi-tasker: A master of multitasking with strong time-management skills.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• Health and well-being resources to assist with stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace.