Manager, Creative Art Director - Retail Bank

Overview

Manager, Creative Art Director - Retail Bank

Capital One is looking for an experienced designer with a history of creative leadership, strong results and a modern, elevated portfolio. This role will support our Retail Bank creative team, bringing our brand to life across different audiences, products and digital channels.

You know how to partner with creative directors to define the work, and art directors and copywriters to deliver the end product. You’ll be responsible for contributing to creative development and design systems as a lead designer working with creative directors—as well as leading project teams as a creative lead yourself. If you’re a champion of strategic, elevated design with exceptional leadership chops and a customer-focused marketing background, we’d love to hear from you.

What you’ll do:

• Deliver design for a range of digital channels, including paid social, display, email, web and SEM, with a keen attention to detail and high bar for creative excellence.
• Develop design systems, libraries, AI-tool integration, and guidance aligned to our brand standards to help internal and agency teams elevate and scale their work.
• Lead and inspire teams of art directors, designers and copywriters (including a mix of full-time associates, contractors and agencies) to develop strategically-grounded, insight-driven creative—while influencing and elevating craft across the group.
• Demonstrate expert knowledge of advertising and marketing trends and translate business intent into creative strategies and executions that market our products effectively.
• Demonstrate an understanding of the intended audience, interpret market research and test results, and use findings to develop and optimize creative.
• Build and maintain relationships with a network of partner groups (digital, marketing, operations, legal, etc.) to anticipate and proactively address obstacles and establish Brand Creative as a strategic thought partner.
• Present and influence with a convincing and inspiring style to increase buy-in and open the door for new opportunities—both for your team and department.

Who you are: 

You want to be an EVIDENCE-BASED MARKETER who...

As an INDIVIDUAL :

• Your curiosity is endless. There’s always something else to learn.
• You’re flexible and not afraid of change—in fact you welcome the challenge.
• You share your point of view, but seek out what might be missing and listen.
• You have big ideas and know the best ones are driven by proof, persistence and patience.
• You’re a storyteller. You simplify the complex and compel your audience to act.
• You know how to enjoy yourself. While fun isn’t mandatory, it certainly seems to follow you.
• You care—about the work, your team and the customers you serve.  

As a LEADER :

• You value authenticity over perfection. You lead with empathy, vulnerability and honesty. 
• You deeply invest in understanding the humans around you. 
• You say what needs to be said and work hard to find the right words.
• You’re an expert. You also know when you’re not and need to find one.
• You use all this to make things happen, create amazing work and inspire others.

Candidates must provide a portfolio of their creative work for consideration.

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications:

• Bachelor’s degree or military experience
• At least 3 years of experience leading creative teams
• At least 3 years of experience designing for digital channels, including social media
• At least 5 years of experience as an art director leveraging design tools including Adobe Creative Suite, Figma, etc.

Preferred Qualifications:

• 5 or more years of experience directly leading creative teams
• Experience at a large in-house creative team
• Experience working with a Fortune 100 brand
• Experience in storyboarding, motion graphics and/or video production
• Experience with premarket and in market testing tools
• Experience leveraging GAI, personalization and optimization tools in creative development and marketing

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory: $138,100 - $157,700 for Manager, Creative

McLean, VA: $151,900 - $173,400 for Manager, Creative

Richmond, VA: $138,100 - $157,700 for Manager, Creative

New York, NY: $165,700 - $189,200 for Manager, Creative

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at Show phone number or via email at View email address on capitalonecareers.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to View email address on capitalonecareers.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).