Veterinarian - Area Chief of Staff

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Opening Statement

SUMMARY OF JOB PURPOSE AND FUNCTION: The anticipated starting base salary range for individuals expressing interest in this position is $129,000 to $186,000 per year, plus production. Base salary will be determined by schedule, location, experience, skills, and abilities. Increased sign‑on offerings and relocation support available.

The primary purpose of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that deliver quality care and meet expected hospital performance measures. The position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client‑centered, timely, efficient, equitable).

Essentials Responsibilities and Tasks

Live and exemplify the Five Principles of Mars, Inc. within self and team.

• Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level to optimize medical care, client experience, associate engagement and hospital performance.
• Perform regular hospital visits and quality audits to ensure hospital compliance with industry, regulatory and Banfield quality standards while building associate veterinarian engagement.
• Develop, coach, and manage associate veterinarians on the technical and functional skills needed to be successful and deliver outstanding, high quality medical care that aligns with our six domains of quality and supports the business by delivering on hospital performance expectations.
• In partnership with the Director of Veterinary Quality (DVQ), drive a successful and growing doctor team through recruiting, gathering referrals, assisting with interviews, and leading onboarding and training of new associate and locum veterinarians in their hospitals.
• Develop associate and lead veterinarians to coach new hires and deliver an exceptional onboarding and mentorship experience.
• Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs.
• Perform clinical skill and leadership competency development of associate and lead veterinarians to deliver high quality medical care and outstanding client service.
• In partnership with the Regional P&O Co‑Pilot (POCP) and the DVQ, identify and develop future veterinary talent for leadership roles within the practice.
• Drive doctor engagement and retention efforts in partnership with DVQ, POCP and operations by implementing strategies to reduce turnover risk and provide consistent support at the hospital level.
• Support the engagement and retention of certified veterinary technicians (CVTs).
• Responsible for medical equipment inventory and functionality in assigned hospitals and manage requests for additional medical equipment in partnership with the DVQ and Regional Vice President of Veterinary Quality (VPVQ).
• Partner with the Practice Manager (PM) to manage medical equipment maintenance and calibration in accordance with practice and equipment supplier standards.
• Actively participate in local, state and national veterinary organizations to cultivate relationships within the veterinary profession (regulatory boards, vendors, associations, referral hospitals) to promote Banfield’s brand reputation.
• Ensure hospital operations meet all local, state and federal regulatory requirements including controlled substance management and radiation safety.
• Other duties as assigned.

The Five Principles

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications / Competencies

• Leadership
• Conflict Management
• Customer Focus
• Developing Direct Reports
• Directing Others
• Building Effective Teams
• Functional Hiring and Staffing
• Communication Skills
• Managing and Measuring Work
• Peer Relationships
• Drive for Results

Capacities and Experience (Can Do)

• Ability to multi‑task – manage multiple tasks simultaneously, shift attention accurately.
• Organizational ability – systematic approach to assignments, orderly, turns chaos into order.
• Surgical skills – perform all basic surgeries, use of all standard medical instruments and equipment.
• Problem solving skills – identify, analyze and solve problems, translate into practical solutions.
• Intellectual ability – follow instructions accurately in oral, written or diagram format; provide directions.
• Commitment to continual learning.
• Mathematical ability – perform calculations and convert units.
• Computer skills – comfortably and confidently uses computer and specialized software.

Attitudes (Will Do)

• Initiative – use discretion to find and present solutions to problems, enhance processes.
• Takes on additional responsibility when required, seeks valuable work during low demand periods.
• Integrity – adheres to Banfield values, exhibits honesty, discretion, sound judgment.
• Cooperativeness – willing to work with others, collaborate, share relevant information.
• Flexibility – open to change, willing to perform all assigned tasks.
• Independence – able and willing to perform tasks without supervision.
• Tolerance for Stress / Resilience – maintains positive outlook, rebounds quickly, remains composure.

Special Working Conditions

• Ability to be confident around pets of all species; work may require more than 40 hours per week.
• Position requires special hours including weekends and evenings.
• Noisy environment, moderate level.
• Manure ambulatory skills needed for hospital duties.
• Requirements to stand, walk, stoop, kneel, crouch, climb; lift up to 50 pounds.
• Good hand‑eye coordination, dexterity, visual acuity for keyboard and medical equipment.
• Exposure to pets that may bite or scratch, anesthesia, radiation, biological hazards, medication/controlled substances.
• Some travel required for area hospitals, vendor visits, associate education.

Legal and Training Requirements

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
• Veterinary license in good standing or eligibility for licensure with applicable state veterinary board.
• 3 years experience in small animal medicine and surgery practice.
• Candidate must obtain state controlled substance and federal DEA within 3 months of employment.
• Accredited by USDA Animal and Plant Health Inspection Service.

Equal Opportunity Employment Statement

Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment at every Banfield location.