Customer Service Specialist

Job TitleThis is a 25 hour position with the following schedule:Saturdays, Tuesday, Wednesday and ThursdayKennebunk Savings operates on the shared belief that Helping One Another Is the Right Thing To Do. Our core values– trust, integrity, proactive and empathy provide the guide posts for how we support that belief. They guide our day to day actions – from the way we build relationships, to how we make decisions and problem solve, to how we interact with one another. Our core values form the foundation of our culture. Embodying them forms the basis of what makes for a successful employee at Kennebunk Savings.Scope of WorkThe individual in this role will accurately and efficiently process a variety of customer transactions. This individual will be knowledgeable of our company's products and services to effectively meet the customer's needs and provide a high level of customer service.Essential Functions (3)Transaction Processing/Cash handling - Process a variety of transactions accurately and efficiently which may include deposits, withdrawals, loan payments, check cashing, verifying incoming/outgoing cash, and daily balancing of cash drawer/vaultsCustomer Experience – Displays the following attributes: friendly, outgoing, professional, courteous, projects a positive image, resolves problems quickly and efficiently, and is respectful to customers.Product/Technical Knowledge – Maintains a working knowledge of company products and services in order to communicate effectively with customers. Proficient with technology required for this position.Other Duties & ResponsibilitiesPromotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employerUnderstands, supports and adheres to organizational policies and proceduresConsistently emphasizes the importance of teamwork in the department and company at largeResponsible for keeping abreast of company news and informationResponsible for completing required training and policy reviewMay serve on various committeesWillingness to take on additional tasks and dutiesCertifications & Licenses RequiredN/ADesired Knowledge, Skills & AbilitiesDisplays high level of regard for trust and confidentialityHas a working knowledge of Microsoft Office ProductsDisplays strong written and verbal communication skillsDisplays strong organization skills and the ability to multi-task to meet established deadlinesDemonstrates a high level of accuracy and attention to detailEffectively uses analytical skills to solve technical, as well as, non-technical problemsPrior knowledge of banking regulations is preferredAbility to adapt to changeDesired Job ExperienceExperience in a professional, service focused and fast-paced environmentDesired EducationHigh school or General Education DiplomaWorking Conditions & Minimum Physical RequirementsPhysical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazardsDexterity of hands and fingers to operate a computer and other office equipmentLifting and moving of moderately heavy objects on occasionStanding for extended periods of timeExternal and internal applicants, as well as position incumbents who become disable as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.