Medical Assistant

Job Description

Job Description

Job Title:

Medical Assistant Reports To:

Clinical Supervisor Status:

Full-Time (Non-Exempt) Job Summary A busy, 11-provider Otolaryngology (ENT) practice is seeking a full-time Medical Assistant to support both clinical and administrative operations. This role is critical in ensuring efficient patient flow, accurate clinical documentation, and exceptional patient care in a fast-paced specialty environment. The ideal candidate is detail-oriented, compassionate, and comfortable assisting with ENT-specific procedures and diagnostics. Key Responsibilities Assist ENT providers with patient examinations and in-office procedures, including but not limited to nasal endoscopy, ear microscopy, cerumen removal, and minor procedures. Prepare exam rooms and patients for ENT procedures; assist providers during procedures as needed. Accurately document patient medical history, chief complaint, and reason for visit in the electronic medical record, ensuring all required consent and authorization forms are completed. Measure and record vital signs, including blood pressure, temperature, pulse, and oxygen saturation. Perform room turnover and restock exam rooms with appropriate ENT supplies, cultures, and instruments; ensure all equipment is functioning properly. Adhere strictly to sterilization and infection-control protocols, including routine cleaning and high-level disinfection of scopes and instruments. Maintain efficient patient flow and communicate patient needs or concerns to providers that may impact clinic or procedure schedules. Educate patients on ENT procedures, diagnostic testing (including audiology or imaging studies when applicable), and post-procedure care; provide physician orders and educational materials. Complete patient callbacks regarding test results, pathology findings, follow-up appointments, and provider instructions. Assist with documentation, referrals, prior authorizations, and completion of patient or provider-requested forms. Deliver exceptional patient service by addressing patient inquiries and concerns with empathy, professionalism, and discretion. Other duties as assigned by Clinical Supervisor. Required Skills and Qualifications Previous experience as a Medical Assistant in an ENT or specialty medical practice strongly preferred. Knowledge of ENT procedures, instruments, and scope reprocessing is a plus. Proficiency in taking vital signs and performing basic clinical tasks. Strong organizational skills with the ability to manage multiple priorities in a high-volume clinic. Excellent communication skills to interact effectively with patients, families, providers, and clinical staff. Ability to work collaboratively in a team-oriented environment while maintaining professionalism at all times. Work Environment Fast-paced, high-volume ENT specialty practice Team-based environment with multiple providers and subspecialties