Service Upgrades Project Coordinator | Software Upgrade Coordinator |Customer Support Operations Spe

Job Description

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Job Title: Service Upgrades Project Coordinator

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Location: Cary, NC 27511

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Duration: 12 Months

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Job Type: Temporary Assignment

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Work Type: Onsite

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Shift: 7am-4pm / 8am-5pm / 9am-6pm

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Pay Rate: $23.00- $23.00/Hr

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Overview:

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TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.

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Job Description:

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• Client, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry.
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• What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services.
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• We recognize that taking ownership of our work allows both us and the company to grow.
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• We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
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This is a role well suited to an ambitious professional, looking for the next step in their career. As an Evolve Project Coordinator, you will be responsible for:

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• Coordinating and scheduling Evolve Upgrades in accordance with contractual obligations, revenue projections, and due date assignments.
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• Managing project milestones to ensure on-time completion and proactively identifying actions required to keep them on track, including customer milestones such as proactive scheduling and required room availability for update performance.
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• Simultaneously managing multiple Evolve revisions/projects at any given time.
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• Providing reports on progress and actions on a regular basis by researching, documenting, and presenting findings.
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• Responding to internal and external customer inquiries received through the Updates Management Team Mailbox.
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The Key Working Relationships for this position:

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Contacts are with a diverse multi-national audience including all 13 Invivo/Invitro Business Lines, Business Areas, External Customers, Regional Support Center, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality) and Regulatory Affairs.

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This position may suit you best if you are familiar with what is below, and would like to do develop your career with Client

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• Knowledge of SAP a plus but not required
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• Ability to handle semi-complex to complex projects and determine the critical path to improve timely performance.
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• Strong communication skills needed, both verbal and written.
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Required skills to have for the success of this role

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• Bachelor’s degree or equivalent experience required
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• Independently perform important areas of standard professional level work that typically requires processing and interpreting, more complex, less clearly defined issues.
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TekWissen® Group is an equal opportunity employer supporting workforce diversity.