Supply Team Administrator I

Job Description

Job Description

About the Company
At Fisher's Technology a Loffler Company, our mission is straightforward: to cultivate exceptional satisfaction among both our customers and our team members. This commitment has guided our Fisher's organization since 1936 and has contributed to our recognition as one of the Best Places to Work for 18 consecutive years. We provide comprehensive business technology solutions, including managed IT services, cybersecurity, managed print services, workflow automation, business telephony, and physical security systems.

Fisher's Technology is proud to be part of Loffler Companies, together forming one of the nation's largest independent business technology providers, with operations spanning across the mountain west to Midwest. This partnership unites our trusted local relationships and people-centered cultures with expanded resources and additional expertise, enabling us to better serve both our employees and our clients. Learn more about Fisher's Technology and Loffler Companies Inc. by visiting our sites.

For those seeking more than employment, an organization that fosters professional growth, encourages meaningful contribution, and values a collaborative, engaged workplace culture, we invite you to connect with us.

Position Summary
Our team is searching for a qualified individual to fill the Supply Team Administrator I role and join our Operations Team. This team member will work closely with internal teams and our customers to ensure timely and accurate fulfillment of supply needs. This position is responsible for managing supply requests, processing orders, and coordinating customer claims to keep accounts running smoothly. The ideal candidate will have strong organizational skills, excellent customer service instincts, and the ability to manage multiple priorities with accuracy in a fast-paced environment.

Job Responsibilities:

• Provide excellent customer service by collaborating with internal teams to ensure effective communication and timely fulfillment of customer needs.
• Monitor automated supply requirements and process requests using various software programs and systems.
• Process new supply requests and prepare orders in E-Automate for customers enrolled in auto-ship programs.
• Assist customers with supply requests received by phone and through electronic submissions, ensuring timely and accurate processing.
• Process defective toner claims and coordinate appropriate resolutions.
• Manage multiple requests and priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Communicate effectively with internal teams and customers to resolve issues and ensure a positive customer experience.

Qualifications:

• Strong attention to detail and accuracy.
• Commitment to providing excellent internal and external customer service.
• Ability to manage multiple projects, requests, and priorities simultaneously.
• Strong written and verbal communication skills.
• Strong problem-solving and critical-thinking skills.
• Ability to work effectively in a fast-paced environment.
• Adaptability and flexibility when priorities, processes, or customer needs change.
• Ability to learn and effectively use software programs and systems, including E-Automate.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Paid Sick Time, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Loffler Core Values
What Defines our Culture.

• Positive attitude: Be part of the solution. Put extra effort in all you do. Everything you do matters. Be a team player.
• Integrity: Deliver on commitments. Do what is right. Live the mission. Be honest.
• Innovation: Welcome new ideas. Work smarter. Be a visionary.
• Customer first focus: Delight our clients. Bring value every day. Exceed expectations. Always do a good job.
• Professionalism : Commit to excellence. Learn and improve. Looks and words matter. Best in industry; field expert.
• Drive for results: Performance-orientated. Hard-working. Refuse to lose. Be accountable.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.