Membership Consultant

Membership Consultant

We are interviewing for a Membership Consultant for both our Boiling Springs and Duncan locations. The sales position is focused on obtaining new club memberships primarily through club tours and calling leads generated through marketing activities. This job is FUN!!! Our Membership Consultants work in a fast paced and friendly environment!! Membership Consultants get to share in the excitement of helping members start their fitness journey, achieve their fitness goals and help members create personal success stories!! Membership Consultants are expected to meet monthly quotas and must be productive within 30 days of starting. Great Membership Consultants must be able to quickly identify potential member's needs and use solution-selling techniques to close the sale. They must be able to present the customer a solution to their specific needs using the products and services offered by the club. This is a sales position, with the clear objective of always meeting quota and constant improvement. Cooperation in a team environment is also essential - but easy - given the great team that is already in place.

Responsibilities

The following are the specific performance objectives for the position. In assessing competency and fit, all candidates will be benchmarked against these standards.

• Achieve Quota: Consistently meet or exceed quota.
• Call all Leads Within Two Days and Convert 30% into Appointments: Membership Consultants must call back each assigned lead within 48 hours, quickly engage the potential customer by understanding their reasons for wanting to join a club, and use a variety of persuasive and selling techniques to convert 30% of these calls into a scheduled tour of the facilities.
• Effectively Plan Each Sales Day: Great Membership Consultants will pre-plan each day for their following day. They will identify who they will meet, calls they will make, goals and the expected outcomes of their efforts. Great Membership Consultants will also quickly review their approach for each scheduled club tour and customize their approach based on the information they collected from the person on the phone.
• Conduct Effective Club Tours: Within two weeks, Membership Consultants will know the core products offered by the club and be in a position to quickly (10-15 minutes) understand a typical potential member's needs as well as be able to present the club's product line as a solution to the customer's needs appealing to their emotions and preferred buying methodology. Within 30-days, great reps will consistently conduct five club tours each day and maintain an overall close ratio greater than 50%.
• Become Product Expert: Proactively learn all aspects of the club's programs and services as well as develop examples of all key benefits by product offering. Personally participate in all aspects of the club's offerings and develop a series of techniques to present these products as solutions to specific customer needs.
• Work with Team to Provide Excellent Customer Service: Develop strong awareness of total team approach to service customers in the club. Proactively meet all key team members, understand key needs, and develop approaches to maximize group effectiveness.

Requirements

• After training, will have understanding of all Workout Anytime business systems, including ABC DatatTrak, ABC Club Reporting System as well as other business and operating systems
• Superior written and verbal communication skills
• Excellent project management skills
• A team player, with the ability to work within the organization to achieve company objectives
• Excellent analytical skills
• Knowledge and passion for fitness
• Outstanding organizational skills, with the ability to manage multiple priorities and projects
• Must be able to work some weekend hours
• Must have sales experience

Qualifications

• Demonstrated ability to sell and train others to sell.
• Must be able to work in a fast-paced environment with demonstrated ability to handle and prioritize multiple tasks and demands.
• Flexibility in response to unexpected changes in work assignments.
• Must be able to effectively interact and communicate with individuals at all levels of the organization and members.
• Must have knowledge of office administrative procedures.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.