Customer Experience Advisor

Job Description Job Description A progressive, family owned business for over 30 years, we provide quality outdoor backyard products with top-notch service and installation.

Looking for something different? We dont believe in "hard selling" or traditional methods of selling that are outdated and quite frankly annoying to most people. We take a concierge oriented approach that really puts the customer in control. We advise the customer on which of our products best fits their lifestyle and budget. All of our leads that we follow up on are customers that have personally reached out to us to help them in their journey of finding one of our great products (aka no cold calling). Our products help families get outside to spend more quality time with each other!

As a growing, progressive, locally owned and operated business, Recreation Unlimited offers a great work-life balance, great health benefits, and a competitive salary. We also have perks like free snacks and drinks, gym benefits, and exclusive product discounts. We are growing and expanding at a quick pace. Come join our growing team!

What kind of team members do we seek?

Are you a team player?

Do you make your fellow employees better? Do you uplift yourself and others around you?

Are you reliable?

Every day, can we count on you to do what you say you will do?

When you see problems, do you take action?

Do you take action in your job to better the business as a whole and improve your expertise and efficiency?

Whats in it for you?

Full QSEHRA Health Benefits - Dental/Vision/Health ($512 towards a plan of your choosing per month)
Generous Paid Time off Accrual (80 hours first year), then goes up from there
5 Paid Sick Days given each year (to care for yourself or loved one)
Paid Holidays
Gym membership reimbursement
Cash bonuses, sales incentives and advanced commissions
Primary Duties:

Work effectively with a CRM to track calls, meetings and contacts with customers
Perform online sales activities to achieve company sales objectives
Identify and contact potential customers for business opportunities
Perform daily tasks based on assigned work plan
Maintain profitable and productive relationships with customers
Maintain up-to-date knowledge about product information and promotions
Communicate with customers through phone, e-mails and chats
Attend sales training and educational programs for professional development
Respond to customer queries promptly and professionally
Accept inbound calls and make outbound calls to sell company products
Develop sales strategies and determine sales forecast and projections
Provide excellent services and ensure customer satisfaction
Stay abreast with online marketing trends and competitors
Endlessly and tirelessly working to create efficiency and better systems in our business (this is a big one!)
Qualifications:

The hours of this position are Tuesday - Saturday from 10-6. Please make sure you are able to work those hours before you apply.
High school diploma or general education degree (GED) required
Bachelor’s degree (B.A.) from four-year college or university is preferred, but not required
Must possess strong computer skills
Must possess interpersonal skills, organizational skills, be a self starter, and detail oriented
Ability to multitask and to communicate clearly (verbal and written)
Knows importance of being a team player
Customer service and sales experience is a plus (positive references from a prior employer are necessary)
And of course, a positive attitude