IT Business Systems

Job Description

Job Description

IT Support Technician

Full-Time | In Person | Baton Rouge, LA

About Us

Safe Air Technology is a rapidly growing manufacturer of mission-critical and explosion-proof HVAC systems. We take pride in building high-quality, precision-engineered equipment—and we’re looking for individuals who take that same level of pride in their work.

Position Overview

We are hiring an IT Support Technician to support the daily technology needs of our growing organization.

This is an on-site, hands-on position that requires frequent movement throughout the facility to provide direct technical support to employees and troubleshoot equipment, network, and technology issues in office, engineering, and production areas. The successful candidate must be comfortable regularly walking and navigating the facility rather than working solely from a desk. What You’ll Do

• Provide day-to-day technical support for desktops, laptops, printers, phones, tablets, and other company equipment
• Troubleshoot hardware, software, network, email, VPN, and user access issues
• Set up and deploy computers, monitors, phones, and peripherals for new hires and existing employees
• Support onboarding and offboarding processes including account setup, password resets, permissions, and equipment tracking
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Excel, and SharePoint
• Maintain inventory of IT equipment and technology assets
• Assist employees with ERP systems, production software, and internal systems access
• Troubleshoot Wi-Fi, printer, and network connectivity issues throughout the facility
• Support conference room technology, TVs, Teams meetings, and presentation equipment
• Assist with cybersecurity best practices including MFA, password policies, and antivirus updates
• Document support requests, recurring issues, and resolutions
• Support software rollouts, upgrades, and company technology projects

What We’re Looking For

• 1+ years of IT support or help desk experience preferred
• Experience supporting Windows environments and Microsoft 365
• Basic understanding of networking, printers, troubleshooting, and user account management
• Strong customer service and communication skills
• Ability to prioritize tasks and manage multiple support requests
• High level of professionalism, dependability, and confidentiality
• Experience supporting manufacturing or production environments is a plus
• Associate degree or technical certifications are a plus, but not required

Why Join Safe Air Technology

• Fast-growing company with long-term career opportunities
• High-impact role supporting a rapidly scaling organization
• Team-focused environment built on Integrity, Precision, and Empowerment
• Competitive pay based on experience

Benefits

• 401(k) with company match
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off and holidays

Important Note

Pay is based on experience and skill level. Any pay ranges listed by third-party job boards are estimates and may not reflect actual compensation.