Facility Call Center Representative

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump‑start your career as a Facility Call Center Representative today with South Texas Radiology Imaging Centers. Job Summary and Qualifications General Statement of Duties: Facility Call Center Representative is responsible for answering phone calls and routing them to the appropriate area. Good judgment is essential with the ability to function independently and utilize problem‑solving skills. Minimum Education, Experience, Training, Required Knowledge, Skill, Abilities and Other Job-Related Characteristics Education: High School Graduate (or GED) Experience: Must have excellent phone etiquette and demonstrate proficiency in operating modern communications systems/equipment and office equipment; ability to understand, recall and memorize written and verbal instructions; skill in promoting positive interpersonal relationships. Knowledge of Medical Terminology, Health Insurance and Radiological Procedures helpful. Employee completes initial and ongoing training and competencies as defined by service line, facility and department/unit which are specific to the needs of the patient population served (if applicable). Preferred: Minimum License, Certificates, or Registrations Required: N/A Preferred: N/A Essential Job Functions Attracts potential customers by answering product and service questions. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. Contributes to team effort by accomplishing related results as needed. Reviews solution options and/or temporary solution. Communicates progress of problems to relevant parties. Supports in determination of problem priority and service levels. Supports the implementation of corrective actions. Coordinates and facilitates problem resolution by engaging a variety of support teams. Escalates issues for resolution to avoid reoccurrence or close problem. Assists with the identification of the resources to which the problem should be escalated. Conveys appropriate urgency and importance to identified personnel. Facilitates communication with clients, team members, suppliers, etc. to ensure the actions and changes which may affect them are known. Documents commitments and action items. Additional Job Functions Supports the mission and vision of the South Texas Radiology Imaging Centers (STRIC). Understands and is committed to helping STRIC and its associated facilities achieve its goals. Must learn and comply with STRIC safety policies and rules; must use appropriate safety equipment and procedures at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features of equipment, tools or materials encompassed by job duties; and must check with supervisors (prior to job performance) if there is a question as to the safe procedure to be used for any job function. Adheres to the STRIC Code of Conduct and demonstrates ethical behavior as expected by our patients, colleagues and the community. Understands the personal obligation to report any activity that appears to violate applicable laws, rules, regulations or the Code of Conduct itself. Completes other duties as assigned. High School Graduate / GED. No Travel Required. Benefits Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services. Wellbeing support, including free counseling and referral services. Time away from work programs for paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence. Savings and retirement resources, including a 401(k) Plan with a 100 % match on 3 % to 9 % of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling. Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing. Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts. Note: Eligibility for benefits may vary by location. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare