Social Worker (Program Coordinator)

Summary The Post 9/11 Military2VA (M2VA) Program Manager provides vital leadership in overseeing all transition and coordination of care activities for Post 9/11 era Service Members and Veterans, ensuring they receive seamless, comprehensive support as they access VA health services. This role fosters collaboration among multidisciplinary teams and stakeholders to address the unique needs of these Veterans, supporting their health, well-being, and successful integration into VA care. Responsibilities VA Careers - Licensed Clinical Social Worker: Total Rewards of a Allied Health Professional Major duties include, but are not limited to: The incumbent serves as the Point of Contact (POC) and Coordinator for the Post 9/11 Military2VA (M2VA) Program. They provide administrative oversight of the M2VA Program to include planning, establishing, and implementing policies and procedures; developing program goals and objectives; and monitoring, operating, and evaluating the functioning of the program. The Program Manager may supervise employees to accomplish the work of the organization unit or program area. They may exercise supervisor authorities and responsibilities involving work assignment, as well as the administrative and personnel management functions relative to the staff supervised in areas assigned. The incumbent serves as the facility point of contact for all inquiries regarding transition of Post 9/11 era SM/Vs who may be seeking health care from the facility. They will establish and maintain close working relationships with a variety of internal and external stakeholders (e.g., Veterans, families, state and community agencies, Veterans Service Organizations, military support programs, specialty programs, eligibility, Veterans Benefits Administration, etc.). Manages and coordinates the seamless transition of patients from DoD to MVAHCS, which includes obtaining appropriate authorizations for care (from TriCare, DoD, etc). Duties include ensuring enrollment, arrangement of medical care, transfer of information, and follow up with referral sources. Coordinates, communicates and establishes relationships with various service areas and stakeholders within the MVAHCS to determine the appropriate avenue of treatment for the patient. Provides leadership in development and implementation of integrated care model at Mpls VAHCS and all CBOC's to ensure Post 9/11 era combat Veterans receive comprehensive preventive mental and physical health evaluations. Prepares program reports for VA Central Office, the VISN Point of Contact (POC), and Medical Center leadership and monitors Veterans Health Administration (VHA) performance monitors and measures. Develops policy and procedures to ensure compliance with any applicable accreditation bodies, as well as maintains the program website and internal Share Point site (or within an appropriate location) at MVAHCS which contains all major policies, procedures, templates, resources, dashboard, and tools used by program staff. Develops, implements, and participates in a plan for outreach to extend services to Post 9/11 era Veterans who may benefit from care, but who do not presently use VA for their health care needs. Manages the daily operation of the M2VA Program and provides accountability for program effectiveness and modification of service patterns to enhance customer satisfaction. Develops, tracks and assures all Post 9/11 era Service Members and Veterans are screened for the need for care management services and that those in need of nurse and/or social work Case Managers are assigned accordingly. This may require close working relationships with specialized case management and/or treatment teams such as the Visual Impairment Services Team (VIST) Coordinator, the Spinal Cord Injury (SCI) Coordinator, the Polytrauma Case Manager if applicable, and the Women Veterans Program Manager. Work Schedule: 08:00 to 16:30; Monday through Friday Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-Hoc only Virtual: This is not a virtual position. Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education: Must possess a Master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Licensure: Must be licensed or certified by a state to independently practice social work at the master's degree level. English Language Proficiency: Candidates must be proficient in written and spoken English to be appointed. Grade Determinations: Social Worker (Program Coordinator) GS-0185-12 (1) Experience/Education. One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. (2) Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. (3) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, candidates must demonstrate all of the following KSAs: (a) Knowledge of program coordination and administration which includes consultation, negotiation, and monitoring. (b) Knowledge and ability to write policies, procedures, and/or practice guidelines for the program. (c) Ability to supervise multidisciplinary staff assigned to the program. (d) Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s). (e) Ability to provide training, orientation, and guidance within clinical practice. Reference: For more information on this qualification standard, please visit Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Driver's License Requirement: Possess a valid, unrestricted State driver's license; have a safe driving record; demonstrate medical qualification to operate the appropriate motor vehicle safely. Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.