IT Operations Tech

We are looking for an IT Operations Tech to deliver onsite technical support across facilities in Elko, NV. This contract-to-permanent opportunity is ideal for someone who enjoys balancing end-user assistance with infrastructure, networking, and systems support in a hands-on environment. The position requires a self-directed, detail-oriented individual who can resolve issues independently, partner effectively with users and technical teams, and contribute to site-based technology projects.Responsibilities:• Deliver first- and second-level onsite support for employee devices, business applications, Microsoft 365 tools, and connectivity-related incidents.• Diagnose and resolve issues involving local networks, wireless access, endpoint performance, and core infrastructure components.• Set up, configure, and maintain networking equipment such as switches, routers, firewalls, and wireless hardware.• Complete physical IT installation work, including structured cabling, rack mounting, patch panel organization, hardware deployment, and workstation setup.• Administer user lifecycle activities through Active Directory and Entra ID, including account provisioning, access changes, and device preparation.• Support conference room technology and collaboration platforms to keep meetings and video communications running smoothly.• Track equipment inventory, maintain technical documentation, and keep site records accurate for assets and infrastructure.• Manage service requests with clear updates and documentation while coordinating onsite work with broader infrastructure teams.• Participate in deployment efforts such as hardware refreshes, network expansion, equipment provisioning, and other operational IT initiatives.